-Communicating customer needs to mechanic while prioritizing current services required and educating client on continuing care of vehicle.-Developed a reputation for timely and accurate processing of service contracts and warranty coverage. Mazda Cert., CDK, DDi, XTime.

-Endurance trainer for runners, cyclists, and swimmers, supporting clients with fitness goals allowing them to compete at elite levels in Ironman triathlons and marathons.

-Responsible for daily operation of store with over $2m in yearly revenue, and regional leader in high-end built-to-order custom bike sales.-Excelled at educating associates in exceptional customer service and detailed product knowledge, ensuring my team met the highest of standards.-Experienced in listening to customer needs, communicating technical issues to service technicians,  and efficiently creating outcomes benefiting  both customers and the store.-Lead introduction and marketing efforts for innovative E-bike category, resulting in 400% growth in sales in one year.

-Developed reputation for leadership by focusing on relationships with employees and willingness to lead by example.-Implemented e-commerce platform and sales staff training .