Acquire used end of cycle computers and electronics from government agencies to refurbish to factory specifications to be remarketed on eBay, provide detailed listings of each specific model with high quality pictures, ensure orders are fulfilled in a timely fashion with proper packaging, while managing business costs and profits.

Monitored and maintained IT systems, including servers, networks, intercom systems. Identified and resolved technical issues implementing solutions and performing preventive maintenance. Implemented new security protocols to protect It assets and data. Provided weekly reports of workflow and common issues. Collaborated with collectors, lawyers and managers to ensure a proficient workflow of daily tasks.

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues. Configured hardware, devices and software to set up work stations for employees. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process. Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security protocol in Active Directory. Created and administered profiles and accounts, also maintaining systems documentation. Setup voip phones and end user accounts using Cisco CCX, Cisco Unity and Cisco Unified. Managed thin client accounts with Citrix Director.

Provided desktop support for end users utilizing Bomgar, Windows Remote Desktop, Microsoft Office, and Skype for Business. Maintained organizations computers, telephones, and printers ensuring that users could perform their task without any issues. If problems occurred, they were taken care of promptly. Provided administrative rights to user accounts, setup exchange email accounts, and controlled which groups were able to use specific programs through Active Directory. All tasks were done through a ticket system in which I provided detailed notes on how the task was completed or who the ticket was escalated to.

Repaired and tested laptops and tablets for Panasonic within a strict time schedule. Maintained computer hardware and software for various customers making sure to cover their needs and wants.

Responsible for stocking, selling, building, repairing, and marketing computer hardware on eBay in a timely manner.