Jay Sample Email & Phone Number

Greater Los Angeles Area

TechReady.io is the fastest, easiest way for users to know their devices, browsers, network and security settings are configured properly to use specialized systems. Our specialty is testing/remediating compatibility with Learning Systems (Blackboard, Canvas, Moodle, Sakai, etc.), which improves student retention and gives a repeatable, streamlined process of improving technical support.

Rancho Cucamonga, Ca

Optimizing digital systems for colleges and universities seeking exceptional service to non-residential, non-commuting learners. Founder of TechReady.io (https://www.techready.io/) One click. Test everything.

Claremont, Ca

Assumed positions of increasing responsibility over 5+ year tenure including:Senior Vice President of Operations/CIO (July 2014 - June 2016)Vice President of Learning Systems (August 2013 - June 2014)Director of Online Learning (October 2011 - August 2013)Academic Leadership/University Service:• Executive Leadership Team (2014 - 2017)• Project Leader, Student Information System (Empower, CAMS, Unit4) Selection/Implementation (2012 - 2017)• Team Leader, Online Education Program Development/Launch (Concept to Accreditation) (2012 - 2016)• Chair, Hiring Committee (2014 - 2016)• Operations Planning Team (2015 - 2016)• Academic Leadership Team (2013 - 2015) • Team Leader, Learning Management System (Blackboard, Sakai, Canvas) Selection/Deployment (2011 - 2014)

Claremont, Ca

• Directed the day-to-day operations of a staff of 10 department leaders including the HR Director, Director of Admissions, IT Director, Registrar, Financial Aid Director, Student Services Director, Institutional Research Director, CFO, and Facilities Engineer with a commitment to providing high-touch, customer-centric learning support services; focused on retention leadership, attracting and keeping good people, and fault-tolerant design, to ensure continuity of services for learners and faculty.• Well versed in enterprise-level strategic planning, developing organizational policy, and working collaboratively, harmoniously, and effectively with Boards, and across all units and levels in the organization, within both single- and multi-campus settings.• Managed the people, processes, and budgets associated with the business office, student services/registrar, admissions, financial aid, institutional research, network, information security, and facilities.• Served as a member of the President’s Executive Team, the Academic Leadership team, and the Western Association of Colleges and Schools (WASC) Accreditation team; acted as an extension of the president in her absence. • Chaired weekly operations staff team meetings and presided over and summarized, in dashboard presentations to the Board of Directors, the quarterly operational effectiveness review.• Managed university information technologies and learner support services.• Kept the university current/up-to-date through ongoing environmental scanning and Strengths, Weaknesses, Opportunities and Threats (SWOT) analyses.• Led medium and long-range strategic planning efforts/initiatives and developed and managed multi-department budgets ranging from $250K to $6M per year including University-wide resource planning and reporting.

Claremont, Ca

• Configured and managed all systems, support services, and protocols associated with a start-up non-profit online graduate school, from concept to accreditation; the efficacy of these activities was reflected in the commendation by the WASC Visit Team (and subsequent Commission Action) in addition to achieving an online student retention rate of 89%.o Recruited/selected staffo Championed the initial design, request for proposal (RFP) process, selection, implementation, integration, and training for the University’s student information system, learning management system, office technologies, and teleconferencing solutionso Designed and implemented the academic advising model, the student helpdesk with knowledge base, the online digital library with reference librarian, new student orientation, and on-boarding orientation/mixers (i.e. Gathering Weekends).o Created the academic calendar with term dates and course rotationso Developed student processes including admission requirements, leaves of absence, and withdrawal procedureso Directed faculty onboarding including design of contracts (with salary scales), orientation to learning technology, and end-of-course evaluations• Launched the University’s first online degreeo Conducted a market needs assessment with an analysis of teaching capacityo Managed the project team toward a successful new degree proposal (WASC)o Provided instructional design training and support for faculty new to teaching onlineo Worked collaboratively with the Faculty Curriculum and Faculty Policy Committees to create and initiate policies and procedures related to online learningo Partnered with admissions, registrar, and the IT department to create procedures for enrolling, on-boarding, and supporting new online studentso Facilitated the integration between SIS (Empower) and LMS (Sakai), and the user account creation process

Claremont, Ca

•Instrumental to the formation and launch of an online graduate University with program development experience from concept to accreditation•Maintained up-to-date knowledge of SACS and WASC accreditation processes including reauthorization, initial accreditation, substantive change, and new degree proposals. •Implemented several university-wide technologies including student information systems (Empower, CAMS, Unit4), student and faculty portals, learning management systems (Blackboard, Sakai, Canvas), document management systems, and single sign-on authentication.•Developed digital libraries, available 24x7, with online reference librarian support.•Maintained relationships with key business partners, related to the institution’s online programs, including third-party vendors.•Oversaw all administrative functions and IT infrastructure, including academic advising, financial aid counseling, CLEP and DANTES testing, bookstore operations, admissions processing, term scheduling and registration, and staff development, for four field offices at Wayland’s Anchorage campus. oMaintained articulation and transferability tables between institutions, promoting a feeder relationship oSignificantly decreased the time and complexity of adult degree completionoServed as the local IT resource, providing technical support, installation, and configuration of local workstations for offices and a testing center with associated servers, internet services, and VPN connectivity; developed electronic data entry methodologies for academic advisement and centralized electronic files, accessible from multiple field officesoPlanned and coordinated an office relocation project, including procurement of a $3.5M facility; upgraded the facility to meet ADA requirements, set-up classrooms and computer labs, purchased new office equipment, and installed the necessary IT infrastructure to deliver a VOIP solution with data to the desktop through one cable

Plainview, Tx

Assumed positions of increasing responsibility over 9-year tenure including:Assistant Campus Dean, Anchorage, AK (July 2002 - June 2007)Academic Advisor/Adjunct School of Philosophy & Religion (September 2002 - June 2004) • Regarded as an integral member of the academic program with over nine years’ experience teaching an average of 200 college-level adult learners annually in a variety of courses via hybrid, online, and face-to-face modalities.• Served as the principal source of instruction and the faculty of record for course offerings; planned and developed curriculum and prepared and delivered course content in accordance with student needs.• Evaluated student progress and assessed mastery of course objectives using formative and summative assessment plans; developed activities and appraisals to measure mastery of course objectives and Common Student Learning Outcomes.• Communicated with students regarding issues relating to the specific courses; met:o Individually with students requiring assistance, supplemental instruction, and tutoringo With students, regularly to assess progress and mastery of competencies• Designed and recommended activities to support the course outcomes and support individualized education programs.• Advised students in all degree areas utilizing master academic plans. • Designed and implemented course materials through Blackboard course management programs.• Scheduled classes based on interest, program of studies, placement testing data, and schedule availability.• Partnered with Disability Resources to write and implement accommodation plans and provide support to other faculty working with students with disabilities.• Provided guidance and feedback on projects and assignment.

Plainview, Tx

• Demonstrated a strong capacity for differentiation of instruction to reach all learning modalities and comprehensive knowledge of current instructional theory, research, best practices, and content performance standards.• Adept in teaching and facilitating learning in multiple settings with diverse student groups. • Cultivated student learning environments that fostered strong student and school identity.• Educated students through a relevant curriculum and created yearly coursework including the selection of teaching materials; planned and instructed each subject area using a wide-variety of teaching aids, motivational, and implementation strategies to engage students in active learning while fostering a sense of curiosity and interest.• Utilized:o A variety of instructional techniques to encourage critical thinking, discussion, and learningo Data to drive instruction and introduced cooperative grouping to improve student’s learning and comprehension skills• Worked one-on-one with students experiencing difficulties; employed a variety of theoretical approaches to learning.• Effectively counseled students on goals, objectives, and plans.• Regularly attended a variety administrative meetings including department meetings, chair and directors’ meetings.

Master Of Philosophy (M.Ph.), Higher Education/Higher Education Administration

Emphasis on the Community of Inquiry framework and the influence teaching presence has on online student retention

Bachelor Of Arts (B.A.), Organizational Management

BA in Organizational Management