Jay Shepherd Email & Phone Number

Oakland, California, US

Oakland, California, US

Salt Lake City, Utah, US

• Provide comprehensive technical expertise and support to a business operating traditionall call centers as well as an online always on credit monitoring product. Ensure stability and security to conform to regulatory.
• Architected an SDWAN Nextgen Network Solution that increased uptime and forecasted to save the company hundreds of thousands of dollars in reduced circuit costs.
• Oversaw the network migration of an internal in-house app to an AWS deployment utilizing next-gen infrastructure as code practices via Amazon’s Cloud Formation.
• Completely re-architected the configuration and monitoring platform from a legacy system to a network focused solution. This solution provides greater visibility, on-demand network configuration backups, and better.
• Deployed an open source anycast DNS solution consisting of 24 nodes across 12 sites. This has reduced DNS downtimes due to a node failure to zero.
• Deployed an automated Gitlab CI/CD Environment both for internal team use and the company at large. This allows team members to test automated deployment scripts, internal tools, and other services in a sandbox area.

SALT LAKE CITY, Utah, US

Performed all the duties of the Network Engineer position with the following highlights:- Managed a project to increase uptime for retail locations through an SDWAN solution while saving the company $700k a year.- Maintained and implemented a multi-datacenter and multi-site highly available network.- Performed a successful corporate relocation and the.

SALT LAKE CITY, Utah, US

• Provide network services support at an advanced level to users and provide group design and product recommendations, evaluations, configurations, etc.
• Maintain and architect solutions that avoid single point of failure scenarios.
• Responsible for resolving business network needs through research, standard networking practices, repeatable design scenarios and vendor supported architectures.
• Responsible for engineering, implementing and maintaining all aspects of the network infrastructure (i.e. Racking/LAN/WAN/WLAN/VoIP/VPN/VLAN/Network Security) for campus and data center sites
• Provide on-call (on a rotation) operational level support for all aspects of the network and corporate server system administration.
• Conduct Proof of Concepts engineering for emerging technologies and present recommendations for design and implementation.

Greenwood Village, Colorado, US

Provide advanced technical support for ViaWest event monitoring environment, networking, virtual computing environments, storage platforms, database, and other services related to ViaWest colocated and managed services customers, applying advanced technical expertise to diagnose and resolve complex issues. Be a Networking Subject Matter Expert, closely.

Greenwood Village, Colorado, US

Manage Viawest Datacenter Including environmental, power, and physical security of the site. Site specific duties included monitoring data center temperatures, ensuring redundant systems available, providing physical access for new customers or contractors, performing tape rotations, etc. Respond to email and phone requests from Colocation, Managed.

Support the 96th Army Reserve RRC by completing assigned work orders pertinent to the integrity and operation of the command. Including End User support, Hardware Diagnostics and Replacements, and interconnecting devices (such as user systems, printers, switches, etc.) to the internal network.

Paris, Île-de-France, FR

Provide Technical Support to Dell XPS customers while balancing Dell Policy and Customer Experience.Resolution Specialist: Be a point of contact for Phone Agents in regard to Policy and Technical Problems.Monitor/Manage team metrics and performance statistics. Including taking responsibility for repeat dispatches.