Jay Simon Email & Phone Number

Ashburn, Va

Solutions Specialist focused on Public Sector accounts including federal and state government. Efforts included business develop of contact center solutions for IDIQ contract for 2 major states bids, development and sale of voice callback solution, and developed/rolled out campaign to offer network based contact solution for defense bases including site health clinics.

Ashburn, Va

25+ years experience designing, and selling Complex Custom Solutions, Project Consulting, and Professional Services specializing in the Contact Center Industry. The majority of customer focus has been with Federal Government, State Government, International, Financial Sector and Premier Accounts. Outstanding record of developing and closing large complex opportunities exceeding $65M in total contract value. Demonstrated excellence cultivating and managing C-Level relationships. Leading sales director / sales manger building customer, corporate, and shareholder value. Demonstrated excellence in written and verbal communications; polished, persuasive executive-level presenter; self-motivated, able to work independently Ability to lead a diverse team encouraging independent thought and creativity. Strong problem solving skills: ability to assess a problem and determine an effective course of action.Specialties:Expert in IP Telephony, Contact Center Solutions and Managed Services. Competitive knowledge of IP voice contact center solutions, technology and product offerings, including Automatic Speech Recognition (ASR), Voice Extensible Markup Language (VXML), Private Branch Exchange (PBX), Computer Telephony Integration (CTI), Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Interactive Voice Response (IVR) technologies, Call Recording and network facilities.

Managed sales branch focused on positioning data, contact center, cloud and security soltions to Social Security Administration comprising a $90m annual revenue stream.

Focused on contact center solutions for Social Security Administration and Federal Government Agencies. Developed application solutions including Workforce Schedule and Forecast, Advanced Speech, Computer Telephony Integration (CTI) and other productivity automation to solve contact center challenges.

Mba, Marketing, Finance

Bs, Advertising

Activities and Societies: Star Course, Illini Union Student Activities