Jay Simon Email & Phone Number

20+ years Contact Center experience designing, and selling Complex Custom Solutions, Project Consulting, and Professional Services specializing in the Contact Center Industry. Primary customer focus since 2000 has been with Federal Government and State Government. Solution focus byworking with customer to identify internal productivity and customer accessible solution to drive internal saving and positive customer experience.Outstanding record of developing and closing large complex opportunities exceeding $500M in total contract value. Demonstrated excellence cultivating and managing C-Level relationships. Leading sales director / sales manger building customer, corporate, and shareholder value. Demonstrated excellence in written and verbal communications; polished, persuasive executive-level presenter; self-motivated, able to work independently Ability to lead a diverse team encouraging independent thought and creativity. Strong problem solving skills: ability to assess a problem and determine an effective course of action. Extensive experience leading major contract initiatives.Specialties:Expert in IP Telephony, Contact Center Solutions and Managed Services. Competitive knowledge of IP voice contact center solutions, technology and product offerings, including Automatic Speech Recognition (ASR), Voice Extensible Markup Language (VXML), Computer Telephony Integration (CTI), Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Interactive Voice Response (IVR) technologies, Call Recording and network facilities.

Listed skills include Managed Services, Professional Services, Solution Selling, Telecommunications, and 46 others.