Jay Smith Email & Phone Number

United States

Springfield, Missouri Area

Provide solutions to product issues for customers located in the Midwest US territory.*Visit customers on both a regular and requested basis to analyze engineering or materials deficiencies affecting their output.*Determine disposition of product in field, based on mechanical and electrical analysis, relative to customer application and production requirements.*Coordinate replacement or repair of field product, to meet customer production schedules.*Build relationships with… Show more Provide solutions to product issues for customers located in the Midwest US territory.*Visit customers on both a regular and requested basis to analyze engineering or materials deficiencies affecting their output.*Determine disposition of product in field, based on mechanical and electrical analysis, relative to customer application and production requirements.*Coordinate replacement or repair of field product, to meet customer production schedules.*Build relationships with existing customers.*Respond to expedited product situations. Show less

Springfield, Missouri Area

Responsible for the customer quality support and manufacturing production at the Springfield operation:*Facilitate analysis and documentation of the Process Certification program.*Provide customer PPAP documentation for specification changes and new product releases.*Visit customers to promote business relationships and/or rectify product quality issues.*Analyze returned customer defect and document root cause analysis for manufacturing corrective actions.*New equipment… Show more Responsible for the customer quality support and manufacturing production at the Springfield operation:*Facilitate analysis and documentation of the Process Certification program.*Provide customer PPAP documentation for specification changes and new product releases.*Visit customers to promote business relationships and/or rectify product quality issues.*Analyze returned customer defect and document root cause analysis for manufacturing corrective actions.*New equipment certification for production.*Evaluate new and existing equipment for transfer to new locations as part of facility shutdown. Show less

Eldon, Mo

Provide customer quality and technical support for Distribution sales of $49.4M. Lead and support six Customer Care Representatives for 426 domestic and international ship-to customers.*Achieved an on-time shipping performance of 96.9% RK and 98.9% PK in 2011.*Improved the Net Promoter Score by 10% in 2011 (38.09 to 41.94)*Led Customer Care team members in a seamless conversion from the ManMan business system to Oracle 11i.*Implemented use of an ecommerce web portal (FasBiz)… Show more Provide customer quality and technical support for Distribution sales of $49.4M. Lead and support six Customer Care Representatives for 426 domestic and international ship-to customers.*Achieved an on-time shipping performance of 96.9% RK and 98.9% PK in 2011.*Improved the Net Promoter Score by 10% in 2011 (38.09 to 41.94)*Led Customer Care team members in a seamless conversion from the ManMan business system to Oracle 11i.*Implemented use of an ecommerce web portal (FasBiz) for Eldon Distribution sales, including significant customer training. Show less

Eldon, Mo

Coordinate with plant leadership to define and develop Six Sigma cost-savings projects. Conduct Lean Manufacturing awareness for all Eldon location employees and associated field salesmen to foster an environment supportive of continuous improvement. *Completed Green Belt project: “Optimization of 42/48 Frame PSC Stator Core Stacking” ($30,500 Annual Savings)*Completed LSS project: “Reduce Colored Magnet Wire Usage”($66,930 estimated savings: 42% reduction in inventory $44,695… Show more Coordinate with plant leadership to define and develop Six Sigma cost-savings projects. Conduct Lean Manufacturing awareness for all Eldon location employees and associated field salesmen to foster an environment supportive of continuous improvement. *Completed Green Belt project: “Optimization of 42/48 Frame PSC Stator Core Stacking” ($30,500 Annual Savings)*Completed LSS project: “Reduce Colored Magnet Wire Usage”($66,930 estimated savings: 42% reduction in inventory $44,695 and $22,235 in material savings on 414 models)*Mentored 11 Green Belts Show less

Eldon, Mo

Provided leadership for multi-department production area, including 54 employees on two shifts. Responsible for production output of six departments: *Improved departmental metrics, productivity, on-time delivery, scrap and rework reductions through monitoring and analysis to identify continuous improvement actions.*Maintained gauge control system at optimal level by ensuring proper calibration and re-certification.*Reduced the analysis and corrective action response time for… Show more Provided leadership for multi-department production area, including 54 employees on two shifts. Responsible for production output of six departments: *Improved departmental metrics, productivity, on-time delivery, scrap and rework reductions through monitoring and analysis to identify continuous improvement actions.*Maintained gauge control system at optimal level by ensuring proper calibration and re-certification.*Reduced the analysis and corrective action response time for Quality Action Requests. Show less

Eldon, Mo

Responsible for the facilitation and implementation of Lean Manufacturing activities. Led the introduction and implementation of Six Sigma quality improvement concepts for the FASCO-Eldon plant. Developed tracking, analysis, and reporting for plant savings resulting from Six Sigma/Lean Manufacturing activities.*Oversaw 16 Yellow Belt teams as a Six Sigma Yellow Belt Trainer.*Responsible for continuous quality improvement in all operational areas of the plant.*Trained new and… Show more Responsible for the facilitation and implementation of Lean Manufacturing activities. Led the introduction and implementation of Six Sigma quality improvement concepts for the FASCO-Eldon plant. Developed tracking, analysis, and reporting for plant savings resulting from Six Sigma/Lean Manufacturing activities.*Oversaw 16 Yellow Belt teams as a Six Sigma Yellow Belt Trainer.*Responsible for continuous quality improvement in all operational areas of the plant.*Trained new and existing employees in individual inspection procedures.*Conducted internal audits for ISO 9001. Show less