Jay Stricker Email & Phone Number

Memphis, Tennessee, United States

Provides regional recruiting, process, and operational support for extra large Client on-site programs including; geographic and mobile route planning based on timing of open & forecasted Client orders, leading local teams to plan, conduct, and execute job fairs with the ability to fully process candidates "in-field". Budget, maintain, and pilot mobile office while adhering to safety controls, Local, State, and Federal pandemic guidelines.

Greater Memphis Area

ESSENTIAL DUTIES & RESPONSIBILITIES:Full accountability for budget analysis and results of onsite business units with P&L ownership of a $23M Cost CenterProactively review and monitor processes/procedures and implement improvementsDirect and manage the completion of bi-annual assessments; identifying/implementing action plansPrepare monthly/quarterly/annual business reviews for onsite business units presenting to Client Senior LeadershipDay-to-day management of colleague performance; including coaching and development of onsite teams to ensure all contracted service levels and performance metrics are met Create and maintain actions upon receiving candidate and associate feedback – driving continuous improvement Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance and career goals CLIENT ADMINISTRATION, SATISFACTION, AND FOCUS:Utilize historic and current business activity and knowledge of client markets to work with strategic delivery managers and strategic program managers to anticipate client needsEnsure compliance with all agreed-upon client requirements (both operational and contractual); including Service Level Agreements Strive for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and service qualityContribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross selling services, etc.) Develop a strategy for growing accounts and increasing penetration ratio

Martinsville, Virginia

Filled and serviced client orders. Maximized use of Adecco office technology to ensure optimum, cost-effective, timely and high quality results. Provided oversight, training and leadership to ensure on-site coordinators reached potential. Designed and implemented a team-results oriented culture in the site, reinforcing collective results over individual results.Supported the Managed Service Program (MSP) to ensure that financial goals and objectives were met or exceeded while ensuring full compliance on all Adecco policies and procedures. Provided accurate, timely, and complete daily performance analyses.Developed/Implemented branch revenue and expense forecasts. Established a budget and assisted with the development of short and long range growth plans of the branch. P&L accountability/ownership of $10M in annual revenueSurveyed clients regarding perception of service. Emphasized quality and service and identified opportunities for further growth of existing accounts. Ensured high quality of standards by conducting activities and maintaining systems that secure Adecco’s position as provider of the highest quality service to customers. Provides direction to on-site coordinators and make judgments to preserve and enhance the customers’ level of satisfaction with Adecco.

Washington D.C. Metro Area

Responsible for existing account management, client communication, and conflict resolutionDiscovered client’s business needs and proposed appropriate solutionsTracked and coordinated all activities occurring for each accountAnalyzed marketing trends while researching market conditions to develop sales goals and marketing strategiesDeveloped plans to target new customersDeveloped company’s account strategies, marketing strategies and promotional communication channels to introduce and promote the products and services to potential marketsRetained existing customersNegotiated and closed structured deals, maintained excellent client relationships, while building opportunity pipeline; ongoing

Washington D.C. Metro Area

Responsible for growing new business by selling solutions to mid-market commercial accountsResearch and understand the prospective client’s business goals, objectives and challengesAbility to communicate recommendations effectively to the appropriate level of leadership within a prospective companyActive involvement throughout the implementation phase with each new customer to ensure a quick and complete realization of valueAccountable for building a professional network in order to build a pipeline of business prospectsCommunicate accurate and timely forecasts to multiple levels of management effectively

Changhua, Taiwan

Brokered shipments/containers from Taiwan and China to the United StatesLogistics and supply chain management Tracked flow of product to the client, ensuring strict time-lines were met during the process.

Georgetown, Ky

P&L accountability/ownership of $2.5M in annual revenue. Supervised 4 management professionals with oversight of 55 associates; providing them with progressive experience in strategic planning, improving operational efficiency, team building, and project management within the hospitality industry. Able to quickly understand complex concepts, identify and solve problems, turn ideas into actionable strategies, implement systems that optimize productivity, decrease vacancy rates and increase bottom line

Lexington, Kentucky Area

Multi-unit/multi-concept Director of Operations for this restaurant group that owned 94 Papa John's franchise locations, 6 Ruby Tuesday's, a non-profit Cafe' and a unique full-service restaurant regionally located in Eastern Kentucky. Responsibilities included: menu design and implementation, purchasing and vendor contract negotiations, supervision of 100+ employees/managers, and concept development.

Mayport Naval Station, Jacksonville Fl

Active duty 1985-1988Active reserve 1988-1994

Yellow Belt, Lean Six Sigma

Mechanical Engineering

Undergrad Studies

Associate, Associate Of Science