Under 15 years of experience of stakeholder engagement, collaboration, elicitation and solution finding across a broad range of industries: o Information technologyo WAter Corporationo WA Police o WA Justice o Department of Defenceo State energyo Miningo Waste managemento Constructiono Civil engineeringo WA Healtho Pharmaceuticalo Fast foodo Equipment hireo Age care retiremento AgricultureSKILLS AND EXPERIENCEo People, verbal and written communication skillso Diplomatic mannerismo Stakeholder engagement and collaborationo Time management, planning, organisation and multitasking skillso Self-motivated, proactive and able perform unsupervisedo Process orientedo Quick learner and adaptableo Observation, problem solving and analysis skillso Troubleshooting and Root Cause Analysis skillso Workshop and presentation skillso Technology platform usage documentation skillso Researching skillso Testing and create user test plans skillso Creative is solutions findingo Accountabilityo Service level agreement (SLA) adherence and service deliveryo Exposure to various technologies and platformso System and process studyo Time estimation for tasko System testingo Create user test planso Documentationo Planning and organisationo IT Systems Reviewo Test features and functionalityo Workflow analysiso Researchingo Process review and improvemento Volunteer on-boarding, off-boarding and maintenance processo Business processes study and analysiso Technology platform usage training via workshops, in person and web presentationo Identify and define roles, responsibilities, skills and experience for recruitmento Information Technology Infrastructure Library (ITIL)o Writing Microsoft Excel Macro VB codes to cross reference text and numerical data