Provided project lifecycle leadership over all phases of implementation for Avaya PBX, IP Office and Core/Edge switch installations, migrations and upgrades. Averaged profit margins of 35% managing projects valued up to $1.2 million.Achieved an agency statewide refresh of VPN switches resulting in a continued $500,000 multi-year managed services agreement and business partner relationships. Drove improvements within a team as a result of implementations. Leveraged my position to improve methodology, consistency and detail for Statement of Work writing, resulting in management and deliverable cost saving. Implemented detailed design documentation allowing project team visibility into modified systems, programs and applications. Resolved numerous project issues via mitigation including staffing shortages, technical matters, scope creep and divergent business and user needs.Completed projects for City of Virginia Beach, Virginia Beach City Public Schools, Dept. of Homeland Security, Coppin State University, Montgomery County, Federal Home Loan Bank (Pittsburgh), Dominion Power, Staples, AB Vista, Navigators Group, Portland Group, Coastal Community Health, Disney Cruise Lines and many more.

Supported customer base by providing preventative maintenance, new release patching and resolving technical issues on various Nortel platforms to include voicemail, dead sets, call routing.Provided professional services for small to enterprise scale migrations and installations.Lead engineering team to refresh VPN switches for the Virginia State Police.Participated in the State of Virginias network refresh by providing network site surveys.

Awarded and managed the sales of commercial and consumer electronics. Specifically security, access control, CCTV and Audio/Video systems for government, enterprise, private and residential spaces. Developed business relations being active in the Chamber of Commerce and Peninsula Home Builder Association.