Jeremy "Jay"​ Hill Email & Phone Number

Dallas, Texas, United States

United States

Dc29 Lakeland, Fl

Tampa/St. Petersburg, Florida Area

Since 1996, Data-Tech has been providing complete IT computer services in Tampa, Fla. as well as nationally and globally. Our clients represent a diverse cross-section of industries and rely on Data-Tech for a wide variety of computer and technology security services. We believe in providing every client, big or small, with reliable and secure IT support and services. Data-Tech has become a leading Managed IT Services company in the Tampa Bay and surrounding areas.

Tampa,Florida

Analyzed equipment performance records in order to determine the need for repair and replacement. Executed daily operations of the IT Department Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. Maintained an inventory of parts for emergency repairs. Researched new technology and implemented it and recommended its implementation. Maintained logs related to network functions, as well as maintenance and repair records. Performed data backups and disaster recovery operations. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Structured and maintained policies and procedures for acceptable use of company equipment. Operated master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Designed, configured, and tested computer hardware, networking software and operating system software. Performed routine network startup and shutdown procedures, and maintained control records. Recommended changes to improve systems and network configurations, and determined hardware and software requirements related to such changes. Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements. Monitored network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future.

Lakeland, Florida Area

Provide Break/Fix and troubleshooting for multiple store locations Diagnose and repair network connectivity (LAN/WAN) on all HSD media including CAT5, CAT6 and fiber optics. Hardware swap and troubleshooting of POS systems. General preventative maintenance of all IT equipment (Routers, Switches, Blades IDF/MDF..Etc.). Reporting and recording all incidents via ticketing system that also incorporated inventory and time management.

Lakeland, Florida Area

Providing IT service, support, and consulting services to various individuals and organizations. Services & support include break/fix, upgrade hardware and software, setup & tear down of PC's and laptops. Design of network solutions and implementations, and training of new implementations. Setup and implement MS 2008 and below servers for domain control as well as various application delivery. Management of domains and active directory on several MS platforms including MS 2008 server

Shreveport, Louisiana Area

Authorized and certified technician for HP and Dell Participated in field installations, engineering and customer support Performed software and mechanical upgrades Performed hardware and software support and installation Installed and upgraded computer and network components

Vivian, La

Analyzed equipment performance records in order to determine the need for repair and replacement. Executed daily operations of the IT Department Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. Coordinated with vendors and with company personnel in order to facilitate purchases. Was instrumental in staying within regulatory guidelines (OFI GLBA, FDIC). Maintained an inventory of parts for emergency repairs. Researched new technology and implemented it and recommended its implementation. Maintained logs related to network functions, as well as maintenance and repair records. Conferred with network users about how to solve existing system problems. Diagnosed hardware and software problems, and replaced defective components. Performed data backups and disaster recovery operations. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Structured and maintained policies and procedures for acceptable use of company equipment. Operated master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Designed, configured, and tested computer hardware, networking software and operating system software. Performed routine network startup and shutdown procedures, and maintained control records. Recommended changes to improve systems and network configurations, and determined hardware and software requirements related to such changes. Restructured and improved entire network infrastructure Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements. Monitored network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future.

Shreveport, Louisiana Area

Repaired laptops, desktops, test stations, and various computer components. Responsibilities included problem detection and solving, fixing and reinstalling software and hardware Did troubleshooting, installing, upgrading, configuring, and repairing of computer systems and network system components. Repaired and upgraded hardware and software for PC systems. Installed and interfaced computer hardware including multimedia, memory and video components and systems. Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges. Added hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners.

Tampa/St. Petersburg, Florida Area

Horace Mann Project Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications Utilized command line to observe system function in order to verify correct operations and detect errors Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user Performed DOD equivalent wipe of hard drives to ensure privacy and data retention per corporate/federal guidelines and specifications Maintained strict asset tracking and inventory of all equipment and peripherals Murphy Oil Project Conferred with staff, users, and management to determine requirements for new systems and modifications Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications Utilized command line to observe system function in order to verify correct operations and detect errors Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user Referred major hardware and software problems and defective products to vendors and technicians for service Inspected equipment and read order sheets to prepare for delivery to users Accent Health Project Monitored system performance Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing system Setup and installed several new networking technologies to improve company infrastructure

Tampa/St. Petersburg, Florida Area

Operated customer help desk assisting users with problems and solutions Performed troubleshooting of computer systems and related equipment Diagnosed hardware problems with modems, printers, cables, or telephones Diagnosed hardware failure, user errors Diagnosed application errors and network connectivity problems Assisted users, and gave training in installed systems and program

Tampa/St. Petersburg, Florida Area

Angeldyne Computers Contracted to local Computer Repair Company in charge of network support and audits Administrative technician over network solutions Troubleshoot and repair desktops, laptops, and servers on multiple platforms Support of peripheral devices including but not limited to printers wireless devices and barcode scanners The Computer Doc Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications Inspected equipment and read order sheets to prepare for delivery to users Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user Entered commands and observed system functioning to verify correct operations and detect errors Verizon Data Services Lead Technician to deploy 2600 Dell GX110 Desktops Managed 10 Technicians while working with Sr. level management and Executives Migrated data from old workstations to new via network backup solutions Imaging and testing of new Windows 2000 workstations Deployed all workstations to secure domain Tracked and managed assets on corporate SQL server

Lakeland, Florida Area

Assisted customers with warranty repairs and exchanges Troubleshooting wireless equipment and determine repair solutions. Provided billing and service issue resolution Assisted customers with new service activation's and sales of equipment. Maintained daily, weekly, and monthly inventory of FRU and retail stock.

Certificate, Homeland Security, Law Enforcement, Firefighting And Related Protective Services

Took instruction for Firefighting safety, science, and operations.

Comptia A+, Net+, Security+, Information Technology, Certified

Activities and Societies: Comptia A+, Net+, Security+Completed Coursework and Certification testing for Comptia A+, Net+, Security+