Jayachandran Seeman Email & Phone Number

Chennai Area, India

Chennai Area, India

OfficeFrameWork (OFW) stands out as a specialized Business Process Outsourcing Company that focuses on providing dedicated Back Office services for Freight Forwarding vertical. With a profound grasp of the industry and a mastery of service delivery, OFW consistently delivers an outstanding customer experience to its clientele spanning across the US and UK.

Chennai Area, India

Logwiz offers first of its kind completely work-based short term course in the field of Shipping & Logistics

Chennai Area, India

Role:> Responsible to ensure seamless Service Delivery of Logistics Operational Processes in Freight forwarding & Liner for India and International Operations, as per the agreed Service Levels.> Maintaining good relationship with business partners (internal & external) and support teams like Finance, HR, Admin etc.> Responsible for building a co-operative, motivated, resilient and successful team.Responsibilities:> Managing and leading the Functional Team of Logistics Operations, across Bangalore and Chennai.> Recruiting functional staff and consultants / contractors with the help of HR.> Managing co-ordination of the stake holders and work group engaged in function.> Developing and maintaining a functional delivery plan.> Recording and managing Process / Functional issues and escalating wherever necessary.> Resolving cross-functional issues.> Monitoring team progress and performance.> Providing status reports to Leadership Team / Director / CEO> Maintaining Training need Assessments for the team and ensuring necessary trainings are provided (Functional/ Personal development skills).> Working closely with clients, analyzes service failures/ issues and ensuring performance improvement processes are in place to enhance future service delivery.> Taking complete ownership on process migration, process study till project sign-off.

Chennai Area, India

Operational Efficiency:>Formulate and implement strategies, business plans to provide optimum service and best practices in line with the corporate strategy and directions. >Enhance and strengthen local operational model by enforcement of workflows and Standard Operating Procedures. >Establish and ensure control procedures are in place for operational compliance to procedures, regulations, SLAs, etc. >Plan and manage the migration of new processes/services. >Implement business continuity and risk management systems. Performance Management:>Provide guidance and support to the sections’ Team Leaders & Managers. >Ensure timely Management reports are produced and delivered. >Lead, motivate and direct all of the Shared Service’s employees to achieve efficient and effective, high-performance services for the participating authorities. Client Management:>Have actively involved with Training, Induction, Performance Appraisal, Potential Assessment, Role Analysis and Decision making as a part of Management Role. >Discuss and Finalize the SLAs with various internal/external clients and finalize the performance and quality KPIs with Management and internal/external clients. >Respond to queries/issues from clients and resolve performance issues/complaints effectively and efficiently. People Management:>Staff management – including manpower planning, recruitment, performance management, training, development and personal management liaising with Group HR and providing appropriate directions to local HR team and other team leaders. >Ensure the effective achievement of objectives through implementing performance Management System – setting individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback and appraisal. >Continuously communicate objectives and targets to the team and ensure personal goals for the individual team member are aligned. >Play key role in recruiting, and developing talented staff.

Chennai

>To achieve the performance standards set by the Company.>Responsible for ensuring Productivity and Quality levels are met with regard to Bill of Lading manifest pertaining to Canada Export Documentation.>Attending weekly conference calls with Montreal / Vancouver Offices and discuss the merits & demerits of the process, SLA, Accuracy, etc.>Communicating with Canadian Front-Office in case of clarification and queries.>Conducting Weekly Review Meetings and take necessary corrective / preventive action to ensure continual improvement in the process.>Generation of Weekly / Monthly / Quarterly / Annual Reports to track continual improvement.

Chennai

>Handling Vessel Schedules & Target Closure settings for different regions.>Processing Vessel Closure & allied activities.>Communicating with various European & Middle East Front-Offices in case of clarification and queries.>Manifesting dummy bills in case of Instructions not received on time, on the process of Vessel Closure.>Completing Vessel Closure Operation without any Commercial & Financial discrepancies. >Maintain a record of all bills transmitted for respective environments.

Chennai

Chennai

Education record

Activities and Societies: DP World eServices, Dubai Customs eServices, Freight Forwarding & Supply Chain Management

Mba - International Business

Activities and Societies: Principles of Management, International Economics, International Business Environment, Logistics & Supply Chain.

B.Sc., Mathematics

Education record

Education record