OfficeFrameWork (OFW) stands out as a specialized Business Process Outsourcing Company that focuses on providing dedicated Back Office services for Freight Forwarding vertical. With a profound grasp of the industry and a mastery of service delivery, OFW consistently delivers an outstanding customer experience to its clientele spanning across the US and UK.

Logwiz offers first of its kind completely work-based short term course in the field of Shipping & Logistics

Role:> Responsible to ensure seamless Service Delivery of Logistics Operational Processes in Freight forwarding & Liner for India and International Operations, as per the agreed Service Levels.> Maintaining good relationship with business partners (internal & external) and support teams like Finance, HR, Admin etc.> Responsible for building a co-operative, motivated, resilient and successful team.Responsibilities:> Managing and leading the Functional Team of Logistics Operations, across Bangalore and Chennai.> Recruiting functional staff and consultants / contractors with the help of HR.> Managing co-ordination of the stake holders and work group engaged in function.> Developing and maintaining a functional delivery plan.> Recording and managing Process / Functional issues and escalating wherever necessary.> Resolving cross-functional issues.> Monitoring team progress and performance.> Providing status reports to Leadership Team / Director / CEO> Maintaining Training need Assessments for the team and ensuring necessary trainings are provided (Functional/ Personal development skills).> Working closely with clients, analyzes service failures/ issues and ensuring performance improvement processes are in place to enhance future service delivery.> Taking complete ownership on process migration, process study till project sign-off.

Operational Efficiency:>Formulate and implement strategies, business plans to provide optimum service and best practices in line with the corporate strategy and directions. >Enhance and strengthen local operational model by enforcement of workflows and Standard Operating Procedures. >Establish and ensure control procedures are in place for operational compliance to procedures, regulations, SLAs, etc. >Plan and manage the migration of new processes/services. >Implement business continuity and risk management systems. Performance Management:>Provide guidance and support to the sections’ Team Leaders & Managers. >Ensure timely Management reports are produced and delivered. >Lead, motivate and direct all of the Shared Service’s employees to achieve efficient and effective, high-performance services for the participating authorities. Client Management:>Have actively involved with Training, Induction, Performance Appraisal, Potential Assessment, Role Analysis and Decision making as a part of Management Role. >Discuss and Finalize the SLAs with various internal/external clients and finalize the performance and quality KPIs with Management and internal/external clients. >Respond to queries/issues from clients and resolve performance issues/complaints effectively and efficiently. People Management:>Staff management – including manpower planning, recruitment, performance management, training, development and personal management liaising with Group HR and providing appropriate directions to local HR team and other team leaders. >Ensure the effective achievement of objectives through implementing performance Management System – setting individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback and appraisal. >Continuously communicate objectives and targets to the team and ensure personal goals for the individual team member are aligned. >Play key role in recruiting, and developing talented staff.

>To achieve the performance standards set by the Company.>Responsible for ensuring Productivity and Quality levels are met with regard to Bill of Lading manifest pertaining to Canada Export Documentation.>Attending weekly conference calls with Montreal / Vancouver Offices and discuss the merits & demerits of the process, SLA, Accuracy, etc.>Communicating with Canadian Front-Office in case of clarification and queries.>Conducting Weekly Review Meetings and take necessary corrective / preventive action to ensure continual improvement in the process.>Generation of Weekly / Monthly / Quarterly / Annual Reports to track continual improvement.

>Handling Vessel Schedules & Target Closure settings for different regions.>Processing Vessel Closure & allied activities.>Communicating with various European & Middle East Front-Offices in case of clarification and queries.>Manifesting dummy bills in case of Instructions not received on time, on the process of Vessel Closure.>Completing Vessel Closure Operation without any Commercial & Financial discrepancies. >Maintain a record of all bills transmitted for respective environments.