Team Leader
Current• Provide front-line supervision to an operational team of 22 employees.• Supervised team typically responsible for managing US healthcare payer claims adjudication process.• Assign work to direct reports.• Makes Promotion and disciplinary recommendations.• Leads a team ensuring the highest quality of service is provided to clients.• Monitors performance of the team and reports results and issues to higher level leadership.• Has input into hiring, staffing and maintaining a diverse and effective workforce.• May interact with clients and internal departments to resolve issues.• Works with the team to complete assignments using established guidelines, policies and procedures.• Ensures appropriate record keeping, reports, and related administrative functions are accurate and up to date.• Upon request, complies and analyses data to identify trends for root cause analysis
