Jayakumar G Email and Phone Number

Giesecke & Devrient MS India Pvt. Ltd - Chennai, Tamil Nadu as a Manager - ITLeading providers of smart card-based solutions for telecommunications, electronic payments, and secure mobile applications. Responsibilities: As an IT Manager, I’m responsible for successful implementation, installation, upgrade, maintenance & troubleshooting of all Servers, Storage, Firewall, Network, VM’s, SQL Server and ensure data security, This also includes server provisioning, virtualization, capacity planning,I'm responsible for IT audits ISO 2700, PCI & NPCI, migration project, technical support, IT governance, managing the hardware assets and software licensing inventory.Technical Support and Governance of the all critical devices,my role is to ensures uptime is guaranteed as per defined SLAManage projects and work closely with the PMO team to ensure support and administrative functions like time and material requests are completed accurately and on time.Making sure that the ITIL processed like Incident Management, Problem Management & Change Management have adhered.Identifying and implementing continuous improvement initiatives including process and technical tools.Provide leadership and direction on customer issue resolution. Liaising and escalating issues where appropriate within cross-functional team leadersEnsure implementations of Windows Hardening and Security policies,Closely monitor vulnerability assessment reports, pen test reports, event logsIT Budgeting, Procurement and vendor managementPresenting KPI and MIS report to Management review meetings.

Turbo Energy Private Limited (TVS Group Company) and the company is a leader in the manufacturing of turbochargers as well as parts of the turbocharger, it has three manufacturing units in India and one unit in Oman.As an IMS Manager, I’m responsible for a broad range of IT Infrastructure services and responsible for leading the IT Infrastructure team and ensuring that the service levels for the team are met in an efficient and effective manner. I was also responsible for the development and maintenance of policies & procedures covering the IT Infrastructure team. I worked with key stakeholders to develop, maintain and implement new projects.

M/S Care Computer Solutions Private Limited is an authorized WIPRO channel Partner Company, The company is involved in total IT solution for small and medium-sized manufacturing companies.Roles and responsibility:Being a Location In charge handling 11 IT Operations Team, responsible for installation, administration Wipro Desktops, Dell Servers, Operating Systems, such as Windows, SCO Unix, Linux, Sun Solaris.I was responsible for IT Service Hardware and Software,Getting Customer feedback and AMC Renewals,Support escalated Issues,Takes care of IT Projects which was initiated by Wipro.Supported wipro desktops since Pentium 4Supported windows operating systems windows 95 versionSupported Servers Sun Sparc - SS10,SS20,E450,FusionSupported Unix flavors - SCO Unix, Sun salariesNetwork Device: Cisco Router, LTA for Dumb Terminals.Switches, Hub’sManaged IT Service Delivery in Vellore and Kanchipuram Districts Delivered training on Basic Hardware, Networking and Operating SystemsAnalyzed escalated application/servers/network issues across all locations, identified potential risks & impact, and interfaced with the team to ensure resolution met established Service Level Agreements (SLAs)