As one of the visionaries and a driving force behind the development of ScreenBeam wireless display, Jay established a key partnership with Microsoft and positioned the company as a co-engineering partner and the gold standard for Microsoft’s wireless display technology implementations in Windows 8.1 and Windows 10/11. Working closely with industry titans like Microsoft, Intel, and AMD, he helps bring new products, technologies and opportunities to key vertical markets.Manage our Technical Marketing, Marketing, Business Development, & Business Alliance Teams.I inspire and manage cross functional teams to support the business goals and directives across the Enterprise and Education Markets. My teams are at the heart of driving our products to market and building critical alliances to support global sales targets.  Responsible for Product Definition and Roadmap. Working across the company including with Sr. Company Leadership, Engineering, Product Management Teams and End Customers, I define and drive product requirements, roadmap and strategy for our Enterprise and Education products and solutions. Lead Product Launch Teams. As part of the company leadership, I lead our product launch efforts including Go To Market strategy, product messaging, and target markets. I coordinate across diverse teams to ensure successful product launches globally.Ensure Customer Success.I engage with customer senior leadership to understand challenges, collect feedback and ensure successful deployments of solutions. Working with customers like Nestle Foods, Roche Labs, US Bank, Freddie Mac, and more, I work with customers to ensure that our products meet their needs and requirements. I coordinate with Engineering and support to ensure customer success through every phase of engagement.Successful Product LaunchesScreenBeam 1000 EDUScreenBeam 1000 EDU Gen 2ScreenBeam 1100PScreenBeam ConferenceOrchestrate by ScreenBeam

As Sr. Director of Strategic Alliances, Jay is responsible for defining alliance strategies as well as engaging key partners and customers for our wireless display business. Joining Actiontec in early 2013, Jay helped create a strategic partnership with Microsoft to implement Miracast into Microsoft’s Windows 8.1 and Windows 10. Building upon the success of these efforts, he has played a leading role in creating additional alliances across the PC ecosystem including with HP, Dell, Lenovo and many others while also leading the subject matter experts and alliance teams. AccomplishmentsLed engagement with Microsoft effort to integrate Miracast into Windows 8.1, coordinating engineering resources to optimize performance/reliability of wireless display receivers. Successfully positioned ScreenBeam as lead engineering partner and drove additional features like UIBC, MA USB, Infracast and more, enabling new market opportunities across vertical segments. Drove engagement with Dell increasing revenue over 200% in 12 months.Led ODM projects with Dell, HP and Lenovo and helped bring new platforms to market. Created business case and worked with ScreenBeam Engineering to define new wireless display products to address market verticals in Education, Healthcare, Hospitality and Enterprise segments, creating multimillion dollar revenue stream for ScreenBeam.Helped successfully launch 1st commercial grade wireless display receiver into the enterprise market and led cross-functional team to successfully win multimillion dollar opportunities around the globe.

As Sr. Director of Strategic Alliances, Jay is responsible for defining alliance strategies as well as engaging key partners and customers for our wireless display business. Joining Actiontec in early 2013, Jay helped create a strategic partnership with Microsoft to implement Miracast into Microsoft’s Windows 8.1 and Windows 10. Building upon the success of these efforts, he has played a leading role in creating additional alliances across the PC ecosystem including with Intel, HP, Dell, Toshiba and many others while also leading the Field Engineering and Alliances teams. AccomplishmentsLed engagement for Actiontec/Microsoft effort to integrate Miracast into Windows 8.1 and coordinated engineering resources to optimize performance/reliability of Actiontec wireless display receivers. Drove additional features like UIBC (aka wireless Continuum mode) into Windows 10, enabling new market opportunities across vertical segments. Successfully positioned Actiontec as lead engineering partner and gold standard for Microsoft's wireless display technology program.Created business case and worked with Actiontec Engineering to define new wireless display products to address market verticals in Education, Healthcare, Hospitality and Enterprise segments, creating multimillion dollar revenue stream for Actiontec.Oversaw the Microsoft Mobility engagement and creation of ScreenBeam Mini 2 Continuum Edition receiver, marketing/branding materials and launch program to align with Microsoft's Windows 10 mobile launch.

Established and managed strategic relationships with hardware and software partners to achieve common business goals. Created and drove technical programs/projects in addition to enabling new technologies and strategic platforms. Working in cross functional teams, helped define and align internal resources, co-marketing efforts and technical training on critical technologies.Accomplishments:Defined & drove AMD’s Natural User Interface/Human Computer Interface strategy to align with AMD’s business goals/objectives. Engaged key global NUI/HCI technology companies to enable technologies (platform sensors, eye tracking, gesture recognition, voice input, touch technologies, etc) across AMD platforms.Developed & delivered technical training/presentations and demos to internal business groups and customers on various AMD technology initiatives.Worked with internal organizations to successfully shift business engagement model with ODM vendors. Key contributor in development of programs to define and build AMD based notebook platforms. Successfully drove platform definition/enablement of AMD’s Home Theater platforms. Implemented key business strategies and partnerships to bring new platforms and customers to market.Awarded Vice President's Spotlight Award for leading AMD's Home Theater project.

Combined with Positition listed above. This role was intially a local engagement with motherboard and memory partners. Provided, engineering and technical support, providing technial and sales related training to key industry partners, including Corsair, OCZ, Tyan, Asus, MSI and many other infrastructure partners.

Managed and mentored a team of 13 Technical Support Analysts in a high volume call center environment. Handled day to day operations of the center. Responsible for performance reviews as well as hiring of new employees. Assisted in the development and implementation of policies/procedures. Developed strong relationships with other internal organizations as well as external partners to ensure positive communication flow.Accomplishments:Developed detailed call metric tracking reports that provided current/historical departmental performance, resulting in better management of department resources.Evaluated and implemented new tools that reduced customer email response times from 4 days to less than 24 hours.Helped drive average call hold times down from 4+ minutes to less than 2 minutes.Created Online Support Forum to provide user to user support resulting in reduced support inquires into service centerHelped raise customer satisfaction scores to all time high of 4.4/5.0Awarded Presidential Spotlight for Technical and Customer Support Leadership.Awarded Vice President Spotlight for leading implementation of online support tools (Kana email client, Ask AMD Knowledge base)

Provided expert hardware and software technical support along with superior customer service to AMD’s Reseller Partners and End Consumers on AMD’s Microprocessor products as well as Design Engineers on AMD’s Networking products. Reviewed schematics and initialization code, reproduced and debugged customer issues and provided solutions. Provided detailed technical training to internal/external teams on AMD products. Accomplishments:Assisted in the development and implementation of AMD’s Service Revenue Program, generating approximately $100,000 in first year and reduced shipping costs by 25%.Built relationships with partner support centers resulting in improved customer service as well as improved communications and cross training of support teams.Assisted in design and implementation of AMD’s FAQ/Solutions for online knowledgebase – Ask AMD.Created networking and microprocessor labs in support center that provided hands on training for support teams and new test methodologies that reduced RMAs.Awarded Vice President Spotlight for support provided to AMD's Staffing and Recruitment effortsAwarded Support Person of the year by Technical Support Staff