•Providing L2 technical support to end-users and internal teams, responding to incident and service request within defined SLAs.•Investigating and diagnose complex technical issues escalated from L1 support, utilizing various tools and resources.•Collaborating with development and system administration teams to analyze and resolve software and infrastructure-related problems.•Documents incident details, troubleshooting steps, and resolutions in the knowledge base for future preference.•Assist in creating and maintaining technical documentation, standard operating procedure, and knowledge base articles.•contribute to the on--call support rotation for critical incidents and out-of-hours support.•coordinate with vendors and external service providers for issue resolution, escalating problems when necessary.•Service now for tracking system to log, track and manage incident and service request.•Analyze any incoming incident to ensure correct identification, registration, categorization, and prioritization.•Resolve and document all customer incident & request. Keep customer informed of the progress of all escalated incident & request.•Work in close co-ordination with service desk incident.•Maintaining around 5000 Desktop & Laptop computers connected to the server of Windows NT with configured protocol like TCP/IP. •Working as desktop support analyst resolving issue over phone, remotely or hands on.•Installation & Troubleshooting of office365, outlook & MS Teams related issue. •Installation and Deploy Applications and windows patches from SCCM client. •Configuring & Troubleshooting VPN and Wireless connectivity issues.•Good experience in SAP 750 installation, configuration & troubleshooting. •Good hands on experience handling Video conference through the Polycom device, MS Teams. •Installation & configuration of Operating System (OS) and related application, Office365, adobe Acrobat dc pro, WinZip, Symantec Endpoint Protection antivirus etc.

• Managing Active directory console, enabling & disabling user account and password reset with unlock the account.• Service now for tracking system to log, track and manage incident and service request.• Analyze any incoming incident to ensure correct identification, registration, categorization and prioritization.• Resolve and document all customer incident & request. Keep customer informed of the progress of all escalated incident & request.• Work in close co-ordination with service desk incident.• Maintaining around 2000 Desktop & Laptop computers connected to the server of Windows NT with configured protocol like TCP/IP. • Working as desktop support analyst resolving issue over phone, remotely or hands on.• Installation & Troubleshooting of office365, outlook & MS Teams related issue. • Installation and Deploy Applications and windows patches from SCCM client. • Configuring & Troubleshooting VPN and Wireless connectivity issues.• Good experience in SAP 750 installation, configuration & troubleshooting. • Good hands on experience handling Video conference through the Polycom device, MS Teams. • Configuring & troubleshooting of printer, scanner & LAN related issue reported by user. • Installation & configuration of Operating System (OS) and related application, Office365, adobe Acrobat dc pro, WinZip, Symantec Endpoint Protection antivirus etc.

• Managing Active directory console, enabling & disabling user account and password reset with unlock the account.• Service now for tracking system to log, track and manage incident and service request.• Analyze any incoming incident to ensure correct identification, registration, categorization and prioritization.• Resolve and document all customer incident & request. Keep customer informed of the progress of all escalated incident & request.• Work in close co-ordination with service desk incident.• Maintaining around 2000 Desktop & Laptop computers connected to the server of Windows NT with configured protocol like TCP/IP. • Working as desktop support analyst resolving issue over phone, remotely or hands on.• Installation & Troubleshooting of office365, outlook & MS Teams related issue. • Installation and Deploy Applications and windows patches from SCCM client. • Configuring & Troubleshooting VPN and Wireless connectivity issues.• Good experience in SAP 750 installation, configuration & troubleshooting. • Good hands on experience handling Video conference through the Polycom device, MS Teams. • Configuring & troubleshooting of printer, scanner & LAN related issue reported by user. • Installation & configuration of Operating System (OS) and related application, Office365, adobe Acrobat dc pro, WinZip, Symantec Endpoint Protection antivirus etc.

Inventory and asset management, conference room preventative maintenance, and e-recyclingSupporting a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfactionEnsuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.•Support and responsibility for defined system administration activities on an allocated/defined system or environment.•Configuration of clients to connect to network to access their mails by using M S Outlook 2010, Intranet, using dial-up networking.•Actively respond to incidents and requests.•Write all related documentation / update data in online tools. (Changes, validation docs, system proposals / recommendation, etc.)•Design configuration and administration in support of on-going projects. Moves and changes.•To create archival on local machine to reduce space of mailbox size, open archive database from server and replication on locally.•Responsible for desktop/laptop OS hardening according to company policy. •Responsible to give technical support to FM Engineers Coordination with the vendor team for service changes and enhancement.•Installation and Configuration of Operating System and related Software, MS office2010, adobe reader, WinZip, antivirus and etc. •Joining the Computers to Domain and Local System Administration.•Installing and configuring of Symantec Antivirus and Printer at client site.•Using Active directory to reset password and provide common drive access to user and etc. •Good hands on experience handling Video conference, data backup system, file & print server.•Configuration of clients to connect to network to access their mails by using M S Outlook 2010, Intranet, using dial-up networking.•Document the design, operation and troubleshooting of technology platforms and procedures. •Provide support for a Windows infrastructure in an Enterprise Active Directory environment.

• Support and responsibility for defined system administration activities on an allocated/defined system or environment.• Actively respond to incidents and requests.• Write all related documentation / update data in online tools. (Changes, validation docs, system proposals / recommendation, etc.)• Design configuration and administration in support of on-going projects. Moves and changes.• Installation, Configuration and troubleshooting of lotus notes 8.2• To create archival on local machine to reduce space of mailbox size, open archive database from server and replication on locally.• Responsible for desktop/laptop OS hardening according to company policy. • Responsible to give technical support to FM Engineers Coordination with the vendor team for service changes and enhancement.• Technical Support to 2010 computers.• Installation and Configuration of Operating System and related Software, MS office2010,adobe reader, WinZip, antivirus and etc. • Joining the Computers to Domain and Local System Administration.• Maintenance and troubleshooting of DELL, HP, Acer systems.• Installing and configuring of Symantec Antivirus and Printer at client site.• Using Active directory to reset password and provide common drive access to user and etc.