Current role operations - Subject Matter Subject in Concentrix, my role revolves around managing and resolving customer disputes, focusing on providing exceptional service, and maintaining positive cx relationships. I'm responsible for investigating and analyzing complex cases. Leveraging my strong analytical skills, I Identify the root causes of disputes and develop innovative solutions to prevent recurrence. Moreover, I continuously collaborate with internal teams to improve processes and ensure compliance with regulatory requirements, through my proactive approach and commitment to achievement,