Jayant Kumar Das Email & Phone Number

Pimpri-Chinchwad, Mh, In

Mumbai Area, India

Lead strategic,consulting and Process excellence initiatives for Healthcare, Utilities, Retails and Rail Operations .• Establish strategic roadmap for the process excellence function for the aligning with the business goals • Identifying opportunities for operational process excellence• Lead Projects/Tasks for driving process excellence initiatives targeting Efficiency and Effectiveness• Capability Development – Conduct periodic trainings for Lean / Six Sigma Training• Need based Quick Skill Training for Lean /Six Sigma• Project evaluation and identification and prioritization of projects• Coach and mentor Lean Six Sigma projects • Close and Signoff projects with benefit quantification• Project Certification Review and Completion• Operational performance Review

Pune Area, India

The role entails to lead management and strategic consulting assignments for End Customers globally including Process Improvements, Operations remodeling, Transitions and Migrations support for Banking, Financial Services, Insurance (BFSI), Transportation and logistics and Utilities IndustryIn this capacity, I also have team members reporting to me. Key Responsibilities include:> Lead ,Manage and Support Client engagement, assignments and Client Satisfaction(CSAT Score)> Lead and Manage EXL internal initiatives > Generate additional revenue for the business unit and the organization by generation potential business leads> Reduce and Optimize cost to improve Gross Margin> Employee Management & Satisfaction (Team Handling, Capability Development, E-SAT Score)> Self Learning and Development to keep appraised as per the Industry and domain market trends and consulting competencies

Pune Area, India

The role entails setting up of Biz Transition & Transformation with Lean Six Sigma strategic deployment on shore and offshore at all S/W delivery, development and lifecycle management services for in/for India Canada, North America, and APAC & European regions. As a part of organizational PEX initiative, implementing Lean Six Sigma methodologies to improve efficiency and effectiveness.> Lead and manage ITSM and ITIL implementations o Unified ITSM Process and System Implementation across the globe for Amdocs o Performance Management System (BI Tool ) implementation> Lead and Support New Account Establishment : o Supporting Pre- sales Documentation from transitioning perspective o Doing it first time right while establishing new accounts / business for GSS o Establishing New processes and tools based on ITSM & Amdocs Best Practices> Lead Efficiency Projects Implementing Lean Six Sigma> End to End Program Management including Project Phase,Timelines, Stakeolder Communication & Risk Identification and maangement

Pune Area, India

Managing End to End Operations Delivery – Telecom Billing and Support manage services operations for Global Leading service provider. Lead and Manage Operation several Processes with varied team size including existing operations and also support Transitions, migrations and Set up of new outsourcing and off shoring projects Following are some key Responsibilities: Customer Operations Management Customer Management: Understand business needs of the customer/site and translate these into opportunities. Single point of contact for the customer/site for solutions and services with overall responsibility and ownership of Customer Satisfaction Team Budget Negotiations and Accounting  Periodic status reporting on service delivery performance and customer satisfaction, Service Level management, Change management, Fast track coordination  Production Operations Management Drive P1, P2 and escalated Tickets ,Situation / War Room Management, Escalation Management by driving them to closure Lead, manage and Support Major release and Deployment Planning and Production readiness coordination and execution  Transitions and Migrations: Lead and manage Transition and Migrations of new projects, establish new accounts Operations, support pre sales team for estimates, documentation and RFP. Work in coordination with other stakeholders like (Customer, IT, Systems, Infrastructure, Operations facilities, Training etc.) to complete the transition Team Handling and Management including Capability Development for team members

Pune Area, India

Lead and manage team of 20+ team members in a contact center for a leading Telecom Service provider in India. This role had the following responsibilities:Ensure Operations are run as per the defined SLA & Quality parameters for the organization Call Quality and SLA Calibration with Client Escalation Management  Process Improvement Initiatives and Implementation Resourcing and Staffing for Operations Support Capability Development and career progression for the team member

Pune Area, India

Mcom, Commerce

Specialised in Business Administration

Pgdba, Finance

Post Graduation Diploma in Business Administration