Jay Bustos Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Responsibilities• Provide second-tier support to end users for PC, server, or mainframe applications andhardware.• Investigate and resolve user software and hardware problems.• Interact with network services, software systems engineering, and/or applicationsdevelopment to restore service and/or identify and correct core problems.• Recommend system modifications to reduce user problems.• Maintain currency and high level of technical skill in field of expertise.• Simulate or recreate user problems to resolve operating difficulties.• Escalate more complex problems to Senior-level.• Answer questions applying knowledge of software, hardware, and procedures.• Contact software and hardware vendors to request manage service regarding productperformance issues.• Develop user training materials and train users on software and hardware orrecommend outside contractors to provide training.

Houston, Tx, Us

Track and monitor incidents and develop monthly/quarterly reports to managementAssist with escalation processes, ensuring high levels of performance is reflected with these processesAssist with change management meeting and reportingCommunicate effectively any incident or outageUnderstanding TMHCC Infrastructure topology when it comes to working with various lines of business at multiple locationsWork with internal and third-party teams to ensure actions are taken and completed to protect and improve servicesThrough individual and team collaboration, assist internal users with computer software and hardware problems.Partner with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.Gain a strong understanding of technical issues through simulating user problems to resolve operating difficulties.Proactively recommend system modifications to reduce user problems and increase user satisfaction.Document common technical problems and resolutions for IT knowledge repository.Take a lead role in creation and cataloging of knowledge articles.Ensure the timely process through which problems are controlled including problem recognition, research, isolation, resolution, and follow-up steps.Work with team members to create and develop training materials along documents for new services and application roll-outs.Continually pursue and maintain a high level of technical skill in respective field of expertise.Mentor and participate in Knowledge share with entry- or immediate-level team members as part of our core culture.

Houston, Tx, Us

Houston, Tx, Us

Provide support for all end users, technology teams, and infrastructure operations, specifically in the form of service requests and incidents. Highly developed troubleshooting skills, adept customer service, and proven critical thinking analysis.ResponsibilitiesPerforms all necessary desktop, configuration, and administration support duties; highly developed awareness of workflow and people skills are necessary to provide excellent customer service. Must constantly work with teammates and managers to meet SLA standards.Duties include:Receive, respond to, qualify needs and available resources, and provide the necessary support to resolve all incoming tickets.Accurately document processes, products, objectives, and solutions.Provide continuity in service for devices between various makes and models. Some on-site equipment includes but is not limited to: Lenovo, Apple, Samsung, LG, HP, Dell, Asus, AROC, Logitech, Intel, VizioPerform escalated-priority issue diagnosis while working closely with associates to contribute to the development of the team.Manage Enterprise user profiles, service accounts, applications, telephony, and security permissions for 1000+ accounts.Travel to and from off-site locations to provide technical support as needed.Assist teammates with training and service execution of their duties.Manage, track, and complete projects assigned by managers.Work with all IT teammates to solidify uninterrupted and high quality services.Perform administrative tasks for user profiles across numerous applications and systemsWork on a rotating on call schedule for off hours during the week and Saturdays - cycles through numerous employees at an even rate.Act as a customer liaison between the end user and Vroom’s technical solution resources to maintain uncompromising customer service

My responsibilities include:- set up all hardware and software in the company- troubleshoot any issue that may occur to PCs, printers, and/or copiers- establishing and teaching others on the use of the Medsys EVV system- manage the database and the network- observe and protect the clinics network- establishing and teaching the use of MEDsys Vincent

Collaborating with teammates, a client, and an office manager to complete projects for different companiesGaining exposure to a variety of Microsoft applications, including Visual Studio and Test Case Manager

Provide computer and printer assistance to library patrons Stock and manage printersManage digital equipmentKeep the department neat and organizedSound engineer and photographer

Woonsocket, Rhode Island, Us

Film and digital media developmentCash handlingStore front organizerCustomer assistance

Bachelor Of Science (Bs), Computer Information Systems

Associate Of Arts (Aa), Arts

High School Diploma