Jessica Campos Email & Phone Number

Santa Cruz, California, United States

* Proactively monitor occupancy and travel forecasts to appropriately and effectively adjust pricing strategies* Developed and executed new marketing approach for select rooms effectively increasing customer satisfaction for this room type* Oversee the onboarding, disciplinary, and exit processes for all employees (18-25 per property)* Standardized the communication channels between the front desk and housekeeping team, resulting in minimizing language barriers and enhancing daily efficiency and guest satisfaction* Administration of Payroll* Arranging regular inventory deliveries based on demand.* Staff scheduling for all employees* Conduct regular team meetings for Reception, maintenance and housekeeping departments.* Maintain relationship with vendors and negotiate as necessary* Developed and executed various hotel policies for Reception, Housekeeping and Maintenance departments* Conduct regular training sessions for all employees* Budget management for irregular expenditures* Communicating with potential clients interested in event space and reserving a large number of rooms to offer them tailored quotes aimed at securing multi-room bookings.* Supervise employee work at all levels* Respond to reviews from all outlets with a courteous and professionality* Perform regular audits of clerk transactions* Conduct facility inspections and coordinate any necessary maintenance.* Booking.com ratings have increased from 7.7 to 7.9* Since employed Expedia ratings have increased from 8.2 to 8.6* Most importantly, fostering a collaborative as supportive work culture

Santa Cruz, California, United States

* Proactively monitor occupancy and travel forecasts to appropriately and effectively adjust pricing strategies* Developed and executed new marketing approach for select rooms effectively increasing customer satisfaction for this room type* Orchestrated the systematic renovation of hotel rooms* Oversee the onboarding, disciplinary, and exit processes for all employees (18-25 per property)* Standardized the communication channels between the front desk and housekeeping team, resulting in minimizing language barriers and enhancing daily efficiency and guest satisfaction* Administration of Payroll* Arranging regular inventory deliveries based on demand.* Staff scheduling for all employees* Conduct regular team meetings for Reception, maintenance and housekeeping departments.* Maintain relationship with vendors and negotiate as necessary* Developed and executed various hotel policies for Reception, Housekeeping and Maintenance departments* Conduct regular training sessions for all employees* Budget management for irregular expenditures* Communicating with potential clients interested in event space and reserving a large number of rooms to offer them tailored quotes aimed at securing multi-room bookings.* Supervise employee work at all levels* Respond to reviews from all outlets with a courteous and professionality* Perform regular audits of clerk transactions* Conduct facility inspections and coordinate any necessary maintenance.* Booking.com ratings have increased from 7.7 to 7.9* Since employed Expedia ratings have increased from 8.2 to 8.6* Most importantly, fostering a collaborative as supportive work culture

Santa Cruz, California, United States

* Creating an Attorney Manuel and updating existing Legal assistant Manuel* Relaying Settlement options to Spanish Speaking clients and obtaining authorization demands* Manage between 75 and 110 workers compensation cases from beginning to settlement* Legal filing to the Workers Compensation Appeals Board under the discretion of attorneys* Coordinating with lawyers to progress a case forward through appropriate legal proceedings* Communicating case progress and settlement options to clients* Calculating reimbursement for mileage per state regulation* Coordinating appointments, interpretation services, and depositions, including all correspondence and logistics necessary* Researching doctors within a medical provider network* Maintenance of a case log and reference file including retrieving and archiving medical status reports* Educating clients on Workers Compensation legal proceedings* Answering potential client calls and gathering intake information for attorney review* Respond to a heavy volume of telephone calls/emails from clients, insurance companies, defense counsel, doctors, and medical facilities, and any other parties associated with the case * Draft requests for applications for adjudication, requests for hearing, demands, legal order requests, and cover letters* Spanish interpreting for attorneys when discussing settlements options to clients

Santa Cruz, California, United States

* Lead Team meetings in Spanish for housekeeping team* Trained new employees* Authored Bilingual Employee Agreement forms* Authored Bilingual Housekeeping Employee Application Forms* Created Employee Onboarding Packets by allocating and updating present training materials* Designed Housekeeping Memo and standardized implementation for each cleaned room. * Designed mass Check-Out messages* Designed Celebratory signage for guest special occasions (birthdays, anniversaries) * Created a room improvement log* Served as Spanish interpreter for management team

Santa Cruz, California, United States

* Maintained all track and trace records according to state and federal regulation * Established the following Standard Operating Procedures: Quality Assurance Implementations; Management; Vendor Day Procedures; Returns & Exchanges; Hiring; Web Menu Maintenance; Audits; Reception Procedures & Maintenance; Certificate of Analysis record keeping; METRC Tag record & distribution; General Budtender procedures; Good Manufacturing Practices* Established and managed retail inventory to cohesively link with METRC compliance* Scheduled and conducted interviews for the hiring process* Authored material to standardized interview and hiring process* Produced training materials for management staff relating to Bureau of Cannabis Control regulation and policies* Produced a customer service, store policy, and product education guide for training of all sales associates * Delegated daily tasks, including deciding product production and quantities depending on current inventory and rate of sales (Prior to METRC). Facilitated returns and exchanges Responded to patient/customer complaints, requests, concerns, suggestions and took action when necessary to resolve conflicts* Hired as a sales associate in June of 2018

Santa Cruz, California

● Facilitate weekly Team meetings for the 5 Student Sustainability Advisors(SSA) under my supervision● Plan & facilitate individual biweekly meetings for each the 5 Student Sustainability Advisors(SSA) under my supervision● Advise & Mentor SSAs regarding their project requirements● Authored project planning resources● Serve as voting member for UCSC Carbon Fund

Santa Cruz, California, United States

Maintained both digital and physical records of UCSC Physical planning documents.Retrieved, scanned, printed & bound various UCSC Physical Planning documents asneeded

United States

Worked alongside other conference assistants to facilitate conference attendee needs. Responded to attendee questions, concerns, and key requests. Prepared bedroom packaged for all conference attendees. Prepared and distributed room key packages for all conference attendees. Maintained records of the conference boarding accommodations for all attendees.

Santa Cruz, California

Work alongside department Program Coordinator and the Green Business Manager to cultivate relationships with administrators, encourage collaboration from the campus and broader community. Develop education/outreach, research & data to assist the department in reaching their goals outlined in the UCSC Campus Sustainability Plan. I have listed specific accomplishments related to this position below: ● Hired via Chancellor's Undergraduate Internship Program as Research Sustainability Intern● Implemented a 3 month trial of LeanPath to monitor and analyze back of house food waste● Trained 40+ full time and 200+ student employees on the procedure for Lean Path measurements● Authored educational signage and training materials for LeanPath, chemical safety, and disposal of trash, recyclables, and compost● Designed and presented Dining’s Sustainability efforts to Sustainability Office & student organizations● Completed 15 Waste Buffets each academic year to promote food waste education

Univesity Of California Santa Cruz

Worked closely with Service-Learning Coordinator for College Nine, in recruiting student participants, interacting with local non-profits, planning the week-long service activities, developing an educational component, evaluating the trip, and helping to plan the Volunteer Recognition Ceremony at the end of the spring quarter. I have listed specifics related to this position below: ● Planned and facilitated week-long volunteer service activities for the annual service-learning spring break trip ● Planned and executed lessons which included authoring classroom materials and gathering relevant reading materials for the accompanying 2-unit course● Maintained correspondence with local non-profit and community organizers to coordinate volunteer days during spring break● Produced a 15-minute presentation for the Service Learning program and co-presented to International students during Orientation Week● Designed/authored and implemented several advertisements (such as flyers/ table tents/ A-frames/ newsletter/web posts/emails) for six 45 minute ASB information sessions● Planned and conducted a 5-hour retreat consisting of social justice education, team building activities, and a panel of 5 local community organizers

University Of California, Santa Cuz

Responsible for day-to-day operational tasks.

Live Oak Santa Cruz

Interned directly under Ana Rasmussen, founder Mesa Verde gardens, to facilitate educational programs at the Live Oak Community Garden. I have listed accomplishments specific to this position below:● Instructed garden members on the implementation of drip irrigation systems and organic farming practices in English and Spanish● Co-Facilitated instruction of a Dry Farming practice and composting to garden members in Spanish● Condensed data for 90+ MVG participants to be used for grant writing purposes.