Jay Carnes Email & Phone Number

Evanston, Illinois, United States

Chicago, Illinois, United States

Chicago

Chicago

Hoffman Estates, Il

Variety of Network Administration and Helpdesk duties that include: • VMware vSphere – VM Administration and Management (90 + concurrent VMs)• Management of Mobile Devices, purchasing / configuration / provisioning • Mobile Device Management (Cisco Meraki, Exchange ActiveSync)• User Account creation and maintenance (Active Directory)• Analyzing network security, including Antivirus and Malware Monitoring • Administration Support of Xerox DocuShare Document Archival system• Administration of Numara TrackIT work order / inventory tracking system• Backup / Disaster recovery (Unitrends, Symantec Backup Exec)• NAS Administration (Dell Compellent, Xiotech, EMC Celera, Synology)• Cisco ASA (Firewall) Administration• Dell Blade Server Administration and Maintenance• Computer Systems Deployment | Repair | Troubleshooting • Maintaining office equipment including Fax / printers• Maintain relationships with vendors for ordering and strategic planning of solutions• Documentation and creation of tutorial materials to instruct individuals on office systems and procedures • Management of IT staff • New office rollouts that include network provisioning, cabling, and resource allocation• Adherence and monitoring of departmental IT budget• Equipment ordering and provisioning for company employees• Cisco Webex / Telepresence camera / endpoint configuration and management

I have experience working in IT as well as experience working in an educational environment as a volunteer working with adults here in Chicago. My role with Shared Marketing Services was as a Developer and Desktop Support. I have extensive experience in:* Hardware and Software rollouts (Windows 98, NT, 2000, XP, 2000 Server, 2003 Server).* Desktop and Laptop repair and maintenance.* Database Administration - Working with both client and employee data administration.* Microsoft Security Patch Rollouts - Testing and applying Microsoft security patches regularly. * Network Support - Troubleshooting and correcting network connectivity and TCP/IP configuration.* Extensive Programming Experience - Creating customized programs for client and in-house use.* Phone support - Helping clients and our remote workers with computer configuration.* Mac OSX configuration and support.* Palm OS support.* Printer Support and maintenance. * Active Directory

Chicago

• Received inbound calls regarding reports of trouble for internet services. • Troubleshoot with clients over the phone to assist in correcting problems • Provide customer education • Escalate calls to the appropriate department for repair • Upgrade and downgrade service and features for existing customers. • Knowledge of Cable modem network troubleshooting and repair. • Provision new connections on cable modem network • Assisted new clients and new employees in setup and maintenance of computer systems. • Assisted clients in account maintenance and general accounting

Chicago

• Domain Provisioning and Administration • General Domain/Technical support, testing emails/ aliases and repair. • Webpage and HTML Troubleshooting • Webpage Design and Maintenance • Account Reconciliation and Account Maintenance

Bachelor'S Degree, Information Technology, Magna Cum Laude

Activities and Societies: Golden Key Society

Education record

Education record

Education record

Certification Training

Bachelor'S Degree, Information Technology