Jay Chan Email & Phone Number

Subang Jaya, My

Malaysia

1. Effectively managed a portfolio of key accounts within the building construction trade, ensuring strong customer relationships and satisfaction.2. Consistently achieved and exceeded sales targets, driving revenue growth through strategic account planning and development. Achieved 105% YTD plan for year 2023.3. Conducted thorough market research to identify industry trends, competitive analysis, and customer needs, providing valuable insights for decision-making.4. Demonstrated an in-depth understanding of Hilti products and their applications, enabling effective consultative selling to clients.5. Developed and presented tailored solutions to clients, aligning Hilti products with their specific needs and project requirements.6. Successfully negotiated contracts and agreements, ensuring favorable terms for both Hilti and clients while maximizing profitability.7. Conducted product training and demonstrations for clients to enhance their understanding of Hilti's offerings, promoting product adoption.8. Maintained a well-organized sales pipeline and utilized CRM tools (Salesforce) to track and manage leads, opportunities, and client interactions.9. Collaborated closely with cross-functional teams to ensure a seamless customer experience.10. Proactively addressed and resolved customer issues and concerns, maintaining high levels of customer satisfaction.11. Generated regular sales reports and analyzed performance data to identify areas for improvement and optimize sales strategies.

Malaysia

1. Planning and executing sales strategy for assigned accounts to maximize revenue and profit to align with regional business goals. 2. Build strong foundation based on trust and teamwork with assigned accounts to maximize sales revenue and profit.3. Plan and execute sales strategies that will allow to meet the sales target by analysing the assigned accounts past purchase trends, commercial district, and upcoming events.4. Participate in the rapport building with assigned accounts key personnel to establish strong trust for continuous business development.5. Work and coordinate with assigned accounts key personnel to ensure inventory level is sufficient for weekly sell-out and any upcoming events (Shopping Bonanza, Hari Raya, etc.)6. Analyse market trends, competitor's strategy to develop sales strategies to compete effectively in acquiring market share.7. Evaluate assigned accounts sales performance on a weekly basis and offering improvement strategies.8. Evaluate, propose and discuss effective pricing strategy with assigned accounts to ensure maximum sell-out and profit.9. Prepare sales forecast (quarter and yearly basis) to ensure stock availability and achieving set sales target.10. Prepare and present new products proposal along with sales strategies to assigned accounts.11. Assist with marketing activities such as tradeshows, campaigns and other promotional activities hosted by assigned accounts.

Glenmarie

1. Managed medium and large corporate customers with diverse profile throughout Malaysia.2. Service the customers and developed collaborative relationships at all levels including top management.3. Resolving key accounts’ issues and feedback in a timely manner to ensure maximum satisfaction.4. Monitor and analyze business trends, product innovations and competitor’s activity to develop effective sales strategy to address the latest challenges. 5. Present and negotiate business proposals and agreement with key accounts to achieve mutual agreement.6. Maximized volume and sales revenue in key accounts by utilizing fact-based selling approach.7. Working alongside team members from marketing, logistics, and customer service team to ensure key accounts’ requests and feedbacks are answered on a timely manner to ensure maximum satisfaction.8. Planning and presenting reports on account progress, feedbacks and goals with superiors to develop future business growth strategies, and possible use in future case studies or company training. 9. Prepare sales forecast on monthly, quarterly and annual basis to ensure set sales quota is achievable.10. Managed a portfolio of 7 large accounts with 95% retention rate.

Glenmarie

1. Create & propose marketing plans geared toward customers and end-users for each key product within portfolio in line with strategy and targets and within budget.2. Executing marketing plans to achieve sales target and profits.3. Communicate and collaborate with technical team members about new innovations and how they can be used to leverage marketing efforts.4. Assist sales colleagues for new customers with product detailing and demonstration.5. Develop, propose and execute trade and consumer promotion activities to achieve brand strategy.6. Promote company products and equipment to new and existing customers via advertising and promotion programs.7. Compile database, including collating customers database, follow up with any response and feedback.8. Determining customers’ segmentation for customize campaigns to be plan and implemented.9. Maintains up-to-date market sector news and seek for continuous improvement.10. Handle customer inquiries pertaining to the brands / products in assigned portfolio.

Petaling Jaya, Selangor, Malaysia

Job Responsibilities:• Conduct ad hoc (one time checking) and periodically (weekly or monthly basis) price check on FMCG products in different retail outlets.• Conduct planogram project in different retailers to provide a strategic management of product groups for business clients.• Handle data entry and processing function.• Assist in managing company project/business tracking system.• Provide accurate and timely reporting for completed projects.

• Handled planogramming projects.• Handled InStore tracking projects.• Handled price check projects (ad-hoc and periodically) in retail outlets.• Handled mystery shopper projects.

Taipan, Subang Jaya

Job Responsibilities:• Assist store manager in daily business operations (cash management, conducting transaction and inventory update).• Provide customers with support on product's information.• Work together with colleagues of different background to run sales promotion.

Master Of Arts (Ma), International Business

Able to delve deeper into the understanding of the complex and volatile and competitive environments surrounding international business..

Bachelor Of Arts (B.A.), Business & Marketing Management, Second Upper Division Class

Activities and Societies: Attend Professional Personal Development (PPD) course• Acquired different knowledge and a brief introduction.

Diploma, Business Administration, Cgpa 3.10