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Jay Chan Email & Phone Number

Content Specialist at ByteDance at ByteDance
Location: Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Role
Content Specialist at ByteDance
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Who is Jay Chan? Overview

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Quick answer

Jay Chan is listed as Content Specialist at ByteDance at ByteDance, a with 13149 employees, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Jay Chan.

Jay Chan previously worked as Content Labeling Specialist at Bytedance and Content Moderator at Bytedance. Jay Chan holds Diploma Of Education, Computer Science, 3.48 from Segi College Kuala Lumpur.

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Email format at ByteDance

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ByteDance

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Profile bio

About Jay Chan

Jay Chan is a Content Specialist at ByteDance at ByteDance.

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Jay Chan's current company

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ByteDance
Bytedance
Content Specialist at ByteDance
peking, beijing, china
Website
Employees
13149
AeroLeads page
3 roles

Jay Chan work experience

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Content Labeling Specialist

Current

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Successfully upskilled to Content Labeler after one year, reflecting strong adaptability and commitment to professional growth within the organization.- Achieved a labeling accuracy rate of 98-100% while categorizing a high volume of content, significantly enhancing searchability and overall user experience on the platform.- Effectively managed time by conducting policy huddles with team members on top of labeling tasks, resulting in an increase in accuracy from 96% to 98-99% and ensuring alignment across the team during the labeling process.- Collaborated with cross-functional teams to enhance labeling guidelines, resulting in increased consistency and quality across all content types.- Provided feedback on content trends and user preferences, helping to inform strategic decisions and content development initiatives.- Chosen to mentor a new team member, promoting a collaborative atmosphere that improved overall team performance. Provided guidance throughout the labeling process, ensuring they comprehended the workflow and complied with standard operating procedures (SOPs) and dynamic guidelines.

Dec 2021 - Present

Content Moderator

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Maintained high content accuracy of 96-98% by rigorously moderating videos ensuring strict compliance with company guidelines, which enhanced overall user experience.- Demonstrated exceptional efficiency and attention to detail in a fast-paced environment, consistently processing over 1000 videos weekly.- Effectively managed time by conducting policy huddles with team members alongside moderation tasks, focusing on Top-Error and trending content. This ensured team alignment and kept everyone updated on current trends, enhancing overall efficiency and accuracy.- Developed and implemented best practices for content moderation, leading to improved team performance and enhanced consistency in decision-making.- Collaborated with cross-functional teams to promptly address content-related issues, facilitating quick resolutions and maintaining brand integrity.

May 2020 - Dec 2021

Customer Service Representative

Ace Software Sdn. Bhd

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Delivered comprehensive training to customers on the effective use of our POS system, resulting in improved user proficiency and satisfaction.- Provided exceptional on-site and remote support for hardware and software issues, ensuring prompt resolution and minimal disruption to operations.- Successfully assisted and closed over 100 support cases within a year, contributing to a significant increase in customer retention and loyalty.

Apr 2019 - Apr 2020
Team & coworkers

Colleagues at ByteDance

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1 education record

Jay Chan education

FAQ

Frequently asked questions about Jay Chan

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What company does Jay Chan work for?

Jay Chan works for ByteDance.

What is Jay Chan's role at ByteDance?

Jay Chan is listed as Content Specialist at ByteDance at ByteDance.

Where is Jay Chan based?

Jay Chan is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with ByteDance.

What companies has Jay Chan worked for?

Jay Chan has worked for Bytedance and Ace Software Sdn. Bhd.

Who are Jay Chan's colleagues at ByteDance?

Jay Chan's colleagues at ByteDance include 蔡程Aaron, Sumanta Mandal, Ahmad Nazmi Ab Latif, Christianti Farisa, and 王清月.

How can I contact Jay Chan?

You can use AeroLeads to view verified contact signals for Jay Chan at ByteDance, including work email, phone, and LinkedIn data when available.

What schools did Jay Chan attend?

Jay Chan holds Diploma Of Education, Computer Science, 3.48 from Segi College Kuala Lumpur.

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