Jay Chastain Email & Phone Number

Columbia, Missouri

• Managed a team of IT support professionals in a Managed Service Provider (MSP) environment.• Oversaw the delivery of comprehensive IT support services to clients, ensuring timely and efficient issue resolution.• Developed and implemented support processes and procedures to optimize service delivery and client satisfaction.• Acted as the primary escalation point for complex technical issues, providing guidance and resolving challenges.• Built and maintained strong client… Show more • Managed a team of IT support professionals in a Managed Service Provider (MSP) environment.• Oversaw the delivery of comprehensive IT support services to clients, ensuring timely and efficient issue resolution.• Developed and implemented support processes and procedures to optimize service delivery and client satisfaction.• Acted as the primary escalation point for complex technical issues, providing guidance and resolving challenges.• Built and maintained strong client relationships, serving as a trusted advisor on IT support matters.• Collaborated with internal teams to identify opportunities for service improvements and implemented best practices.• Conducted performance evaluations, provided coaching and mentoring, and facilitated professional development for team members.• Managed client SLAs (Service Level Agreements) and ensured adherence to contractual commitments. Show less

Mexico, Missouri

• Led a team of IT professionals, overseeing all aspects of IT operations and infrastructure.• Developed and executed IT strategies aligned with business objectives, resulting in improved efficiency and cost savings.• Implemented and managed enterprise-wide systems, ensuring high availability and security.• Collaborated with cross-functional teams to deliver technology solutions that met organizational needs.• Managed IT budgets, vendor relationships, and contracts.

Mexico, Missouri

Responsible for all Information Technology at the Brookstone Distribution Center. Including server and desktop support, infrastructure, security, warehouse and order management systems.

• Oversaw the implementation and configuration of Questionmark software, ensuring smooth deployment and functionality.• Acted as the primary point of contact for technical support, addressing user queries, diagnosing issues, and providing timely resolutions.• Collaborated with the vendor and internal teams to identify and implement enhancements or customizations to meet specific business needs.• Provided training and documentation to empower users in effectively utilizing… Show more • Oversaw the implementation and configuration of Questionmark software, ensuring smooth deployment and functionality.• Acted as the primary point of contact for technical support, addressing user queries, diagnosing issues, and providing timely resolutions.• Collaborated with the vendor and internal teams to identify and implement enhancements or customizations to meet specific business needs.• Provided training and documentation to empower users in effectively utilizing Questionmark software. Show less

Responsible for the day to day operations of sales and service.