Jayde Ranson Email & Phone Number

Manchester, England, Gb

Salford, England, United Kingdom

• Assure, sign off, monitoring and accurate completion all consumer and mobile bill cycles, payment processes and collections events.• Be an SME for the Bill & Collect Managers, Improvement Managers and Change Managers, offering pro-active input across Billing, Payments, Collections and the wider team.• Reporting to the Senior Operations Manager (Bill & Collect Assurance) provide trend analysis for the bill, pay and collection processes including commercial and financial reconciliation against expectations and targets.• Provide support for offshore and complete month end reconciliations. • Answer complex and escalated queries from other areas of the business, reviewing themes and identifying improvements that are necessary.• Manage the several query inboxes, processing and tracking, ensuring a first-class experience for our internal customers.• Identify opportunities across billing, payments and collections that will improve operational efficiency, maximise cash collections, or reduce operational costs – working with the Improvement Managers and Analysts• Ensure security & compliance is in place and adhered to before submission to third party banks/merchant acquirers• Ensure Meter and Billing regulations are complied with • Provide guidance and support to the Assurance analysts, supporting the Senior Operations Manager where needed.• Provide cover for the Senior Operations Manager as required. • Complete work schedules and training plans for the team, and support with onboarding of new hires.

Salford

• Cash Management: daily banking, statement downloads, upload and download of banking files, manual transaction entry.• Extensively using SQL & Aginity to pull data from different databases for reporting purposes for Head of department and directors• Forecasting incoming payments via different payment method• Managing workloads to avoid duplication of Payments and Payment files• Support internal stakeholders such as the Operational Teams, Billing, Treasury, Credit Risk and Collections.• Perform the day to day processing of all payments & refunds received on the bank statement and ensuring the accuracy of those submitted to third party vendors (direct debit, credit card, refunds, one off cc and other).• To ensure payment runs are performed, reported and submitted on time and in accordance to the Billing & Payment Schedule.• Ensure security compliance is in place and adhered to before submission to third party banks/merchant acquirers.• Monitoring of daily BACS input and live submission reports and performing of checks against actuals submission and the bank statement.• Responsible for validating and approving refunds and manual transactions.• Processing all missing payments queries and unallocated payments across all bank accounts and internal suspense accounts.• Processing and challenging all indemnity claims by working with both our sponsoring bank and merchant acquirer to mitigate risk against bad debt.• Identify and manage customer direct debit set-up and processing failures, providing recommendation on process improvements.• Using Microsoft Excel and Access Database to Collate daily, weekly and monthly MI and record them for reporting purposes (Vlookups, Pivot tables)• Review MI to identify any trend in workloads, payment types or manual adjustments and make recommendations from my findings• Identify opportunities across payments and refunds that will improve operational efficiency, maximise cash collections, or reduce operational costs.

Manchester, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

•Liaise with internal and external clients to ensure payroll data is received in a timely manner•Processing of Excel payroll data files into the bespoke system, ensuring validation & checks are complete and exceptions are investigated•Raising Applications for Payments•Perform large volume client invoice preparation and reconciliations•Ensure that controls and checks are in place to eliminate errors within client invoicing files•Liaise with other teams and departments to ensure reconciling items are investigated and resolved on a timely basis•Assist in preparation of process and procedure documents•Performance of other tasks within the team as required

* Demonstrate willingness to tackle new tasks and learn new skills passing on this knowledge to other members of the team * Liaising across the teams to prevent issues from recurring * Share knowledge across the team and supporting colleagues as and when required. * Taking responsibility for actions and commitments to customers, colleagues and team members. * Delivering activity within agreed timescales * Liasing with customers via email/phone calls & weekly conference calls. * Actively reducing debt on accounts. * Working with one of the top 5 customers to reduce debt from £1.4m to currently £250k (including collectable). * Providing up to date reports and debt figures for debt meetings. * Liasing with account managers both internal and external to clear any problems. * Raising invoices on a monthly basis using Opera II & Agresso. * Actively managing the account of one of the RAC’s top 5 customers.* Communicating daily with the team to give relevant updates and plans of action for the day. * Delivering a new process for bank reconciliations, changing the process from manual to semi-automatic. Bank reconciliations are currently run using excel spreadsheets.

* Working efficiently and effectively to manage managers diaries * Ensuring all communication is responded to in a timely and professional manor. * Being first point of contact for four senior managers * Responding accordingly to managers emails * Organise meetings for all managers, colleagues and clients. * Provide support on highly confidential cases e.g. redundancies & disciplinary cases. * Arranging travel and accommodation both UK and overseas * Reconciling company Barclaycard and cash expenses * General administration duties including stationary, printing and filing. * Providing support for executives of the area as and when required. * Producing reports for meetings using data provided by the managers * Confidential minute taking in a variety of different cases

* Deliver high quality administration and customer services that maximise customer satisfaction to all Corporate Partnership customers. * Work as part of a team to deliver an effective administration and support service to Corporate Partnerships. * Achieve defined individual and team objectives. * Work pro-actively to ensure correct service delivery at the roadside and accurate customer invoicing through high quality administration. * Take responsibility for actions and promises to customers, colleagues and team members. * Demonstrate the aptitude and desire to gain and maintain good all round product knowledge to ensure that a quality service is delivered to all customers. * Provide support for the Automotive and other Corporate Partnerships Teams in the production of customer specific invoicing and MI. * Resolve customer invoice and account queries through thorough investigation and cross-departmental liaison. Suggest and help to implement enduring solutions to prevent future occurrences. * Record and monitor the production of invoices for automotive customers, distribute across the teams.

Education record

Prince2 Foundation