Ensure there is no business or payment impact to Platinum Clients in APAC & EMEA Region Act as a Solution Delivery Contact for Client Service Teams, Branch Operations and Business teams Lead Command & Control (C2) team which specializes in Tier 1 & 2 Applications catering Platinum clients Drive IT Strategy, operational excellence and enhanced customer experience for Payment Applications and services solutions Accountable for all Major Incidents, ensuring that major incidents are managed and communicated within the scope of Service Level Agreement; ensuring all engaged parties perform up to highest standards and the follow standard process While leading C2, act as orchestration leader for activities related to all on-going resolution of major incidents in APAC & EMEA Region Lead and coordinate regular Business impact analysis (BIA) and Business Recovery Plan (BRP) review with key stakeholders to develop effective recovery and response strategy Lead Banking related Data Center migration, isolation & resiliency programs in APAC & EMEA to test application readiness in bringing back the services in case of a disruption Engage with Senior management and participate in governance committees to effectively drive the Business Resilience program Lead Bank’s response to Business on a disruptive event, which is further communicated to the impacted client Updating major milestones with Business Group and Application Group Head; conducting assessment on the standard change.Approving Emergency & Latent Change for fix related to Tier 1 Applications and Platinum Clients Work with Product Owners to manage the Changes being performed to address client concerns Received multiple Awards for my contributions in streamlining, leaning & improving processes.

•Implementing ITIL standard practices for smooth functioning of day-to-day operations./Monitoring of key indicators across all service deliverables and provide meaningful analysis and reports.•Effective liaison with various departments within the company to gain support and resolve issues./•Coordinating with Senior Management and Vice President for managing IT budgets and allocations of assets./•Facilitate development and implementation of critical to quality measurement indicators at various levels focused on customer requirements./•Monitoring Bank servers, applications & networks and coordinate with overseas clients to keep the environment stable./•To participate in process and business reviews with the management and the client on regular intervals.•Roster Management, Contingency Planning, Staff Hiring and Attrition, Staff Performance Management, Compensation, Rewards and Recognition/etc

Project: Juniper IT Monitoring Support. Designation: Senior Software EngineerResponsibilities: •Closely Monitor Juniper’s Monitoring Systems.•Remedy Situation when possible.•Timely and Appropriate Escalations for all outages.•Installation and Removal of Monitoring Agents.•Setting up the Parameters in order to analyze the data required for reporting.•Periodic Updates about the ticket and making sure that Tickets are resolved in the described SLA time.•Weekly & Monthly Dashboards to Monitor Project Performance.•Weekly call with the client for Process Improvement/Issue Concerns•To host the Daily RCA calls with the Client Support.•Team Lead

Customer support for Amazon.com