Total 15+ of Years experience. Worked as Service Delivery Lead, Project Manager, Transition Manager, Consultant and Technical SMECertifications -• PRINCE2®• ITIL V3• ISO 27001:2013• PCI DSSSME / Technical capabilities -Proficiency in below areas -1. SAP Consulting (10+ Years)• Worked as Service Delivery Lead for SAP Security and GRC Support Operations managing team of 30+ associates spread across L2 (Incidents and Service Requests) and L3 Support (Audit, GRC and Role Changes). Responsible for Maintaining KPIs such as SLAs, CSAT and Ensuring On-Time project delivery by collaborating effectively with right stakeholders• Experience with User and Role Management, Troubleshooting Authorization Issues with R3/ECC, PORTAL, HR, and BI/BW security, Position Based authorizations, S4 HANA Security Role Design using Fiori Catalogues, Groups, Pages and Spaces• GRC 12.0 ARA, EAM (Implementation and Support) and ARM Support. UAR custom implementation and Support. Developed Process flows for New User/Change User)• Driven Automation in order to pass on cost benefit to Customer• SAP Basis Consulting - Batch jobs, Transports, Printers, RFCs, Support Pack upgrade, Oracle Patch upgrade with SBP2. Cyber Security Consulting (3+ Years)• Data Privacy Consulting - PIA, DPIA for Applications and Business Processes based on different global privacy standards - GDPR, PIPEDA, CCPA• Information Security Consulting - ISO 27001:2013,Audit & Compliance, designing Security Policy and Procedures, Risk Management, Designing RACI Matrix, Vendor Risk Assessments3. Project Management, Pre Sales -• End to End ownership of Project delivery from Project initiation to Project Closing. • Prepare SOW and get agreement from client and legal teams. Prepare project plan, communication management plan, transition plan (if applicable)• Resource and cost estimation. Handling resource on-boarding and handling team.• Create RACI and Stakeholder mapping documents• Tracking Milestones and monitoring project progress in terms of SLAs and project schedules & revenue realization• Presenting project status reports and dashboards to leadership and executive management. Maintaining project documentation• Worked in tandem with Project Management office team to understand and follow set guidelines4. Trainings• PMP• GRC 300 SAP Business Objects Access Control 10.0 by SAP LABS on • EPYP-13 (Executive Program for Young Professionals, Batch 13) certified from IIM Calcutta, India. 2010-11.5. Industries - Chemical, Manufacturing, Retail / CPG, Oil & Gas, Utilities, Travel & Tourism, Airline