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@pmcretail.com
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Jaydeep B. is listed as Beyond Trust | Okta Administration | SLA | AD | 0365 Admin | Amdocs | Ebiz | Exchange Admin | SNow Automation based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at pmcretail.com and a matched LinkedIn profile for Jaydeep B..
Jaydeep B. previously worked as Senior System Engineer at Teamware Solutions A Division Of Quantum Leap Consulting Pvt. Ltd and Retainer at Coforge. Jaydeep B. holds Master Of Computer Applications (M.C.A.), Java, Distinction from Charotar University Of Science And Technology.
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Results-driven System Engineer skilled in troubleshooting and providing technical support. Proven track record in incident management and resolving issues within SLAs.
Listed skills include Java, Php, Html, Microsoft Office, and 2 others.
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Bangalore Urban, Karnataka, India
Providing support to all users all over the globeTroubleshooting day to day technical issues and assisting with daily requestsCreation of users in Active Directory and Exchange PortalPassword Reset and Account Unlock of the usersGiving Internet, Common Drive and VPN access to the usersLooking after the customer escalation and reaching up to the customer satisfactionHandling the call logging CA toolResolution of the call within SLA
Sardar Vallabhbhai Patel International Airport
Provide Technical and Application Support to Airport Authority of India, AhmedabadReport Customer FeedbackResolve tickets within the agreed SLA of ticket volume and time.Responds to telephone calls, email, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.Escalate complex problems to appropriate support specialistsCheck application performance and status quarterly by performing Data Center Disaster Recovery and Data Recover Solution activities.Generate and provide reports daily, weekly and monthly basisProvide a 24 hours, first line support service to users
India
Responds to telephone calls, emails, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end-users.Update incidents and service requests with detailed and relevant information in a timely and effective manner.Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution.Provide support related to McAfee Products.Resolve tickets within the agreed SLA of ticket volume and time.CISCO Webex video/audio conferencing software installation and configuration.Provide alternative pathways until the resolution is provided.Provide onsite support when necessary.Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.Ensure customer/user confidentiality and data protection at all times.Direct unresolved issues to the next level of support personnel/team.Escalate complex problems to appropriate support specialists.Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Nadiād Area, India
Providing technical support to all the uses of the region related to IT infrastructure.May train users and operators on a limited basis and/or may write training procedures.Providing support for the issues of the host file, report generation, ticket printing.Resolving issues related to the database.Coordinate and manage relationships with vendors and support staff that provide hardware/ software/ network problem resolution.Monitoring CCTV Camera and GPS System.Maintaining a record of all IT assetsAct as a Team Leader
Vadodara Area, India
Projects :1.Enhancement of Tracker Dashboard2.Enhancement of IMS Dashboard
Activities and Societies: Ignite 2013, Ignite 2014, Felicific, Gujarat Garba Competition Apart from MCA , I got certified by ORACLE.
Activities and Societies: Participated in several events organized by the college. Bachelor of Computer Application
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Jaydeep B. is listed as Beyond Trust | Okta Administration | SLA | AD | 0365 Admin | Amdocs | Ebiz | Exchange Admin | SNow Automation.
AeroLeads has found 1 work email signal at @pmcretail.com for Jaydeep B..
Jaydeep B. is based in Bengaluru, Karnataka, India.
Jaydeep B. has worked for Teamware Solutions A Division Of Quantum Leap Consulting Pvt. Ltd, Coforge, Impact Infotech Pvt. Ltd. - India, Aark Infosoft Pvt. Ltd. (Aipl), and Pmc.
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Jaydeep B. holds Master Of Computer Applications (M.C.A.), Java, Distinction from Charotar University Of Science And Technology.
Jaydeep B. is listed with skills including Java, Php, Html, Microsoft Office, Mysql, and Oracle.
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