In Q&C, a vital role in maintaining regulatory compliance, ensuring quality standards are met, and fostering a culture of quality and compliance throughout the organization. • Maintain Business’s document management, including reviewing, auditing and analyzing the quality documented information for compliance with the business standards for quality documentation.• Assist in interpreting, implementing, and evaluating the adequacy of quality assurance standards to ensure they are in line with business objectives.• Collect and compile statistical quality data to devise sampling procedures and directions for recording and reporting outcomes of quality activities.• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality. Reviewed the implementation and efficiency of quality and inspection systems within the business’s agreed objectives and outcomes.• Participate in the business’s internal audit, auditing the auditor and quality and performance programs, including managing external providers conducting on-site audits, to record & evaluate findings to support recommendations and implementation of appropriate corrective actions.• Participate in the investigation of customer complaints and non-conformance issues in a timely, concise, and efficient manner to resolve matters within service delivery standards.• Advocating for a culture of quality and continuous improvement while ensuring the framework/s established under organisational and divisional plans are met.• Working with staff and managers to ensure the efficiency and integrity of the document management system in line with agreed targets and expected level of quality in a high-volume working environment.• Assisting the Branch’s managers and staff in implementing process improvement techniques and the tools to monitor them to ensure efficiency while maintaining the integrity of the service.

Technical faults at Telstra, Wireline Niche Products of Telstra and Customer account Protection. • Working with company’s leadership to create project-related documentation and training manuals which helps management in teaching and training employees. Simplifying and figuring out the best method of distribution of complex information and data in simple language by presentation, modules in Excel, learning content, simulations, branching scenarios, and modules covering specific tasks• Explaining policy implementation to fellow team members and act as a repository of authoritative information in a very simple way. Defining the key takeaways to prevent cognitive overload and get the message across. Instead of forcing employees to sit through an hour-long course that covers too much ground, created training modules where employees can achieve their goals by providing shorter, more focused training sessions.• Giving feedback on process and procedure to management or approving alterations in regulations, procedures and policies and aid in the development of clear objective statements.• Informing consumers regarding project goals and expected deliverables and communicating with company stakeholders regarding project progress. • Resolving project-related problems with expertise and fact-checking with other professionals on the project to ensure data and information accuracy.• Providing feedback to business and management team throughout creation, testing and rollout of deliverables• Working with company’s leadership to create testing scenarios and validate test results.• Performing user-acceptance testing at the end of the project• Validating deliverables produced by a project or company.

Working independently and as a part of a team, and responsible for acting as a single point of contact for users, logging and managing cases within SLA, building great relations with stakeholders. Managing case to case basis of stakeholders’ Technical complex Faults (IT and Software Faults), NBN internet and Landline Fault and troubleshooting their emails and internal software queries. Gathering databases and suggesting the best products and services. Identification of recurring and related incidents and ability to correlate for a potentially bigger problem or identifying seeding indicators for a bigger issue.Understanding the needs of their client, from both practical every day and holistic views. Writing up plans and agreements, and negotiating these with the client and stakeholders. Understanding of the business value your function adds. Report making of business data and present to one-up manager.Establishing and making contact with the services the client requires, according to their agreed plan. Ensuring agreements and plans are complied with. Organising appointments and meetings and ensuring invitees attend. Setting schedules, timelines, tracking milestones and reporting on progress.Conducting risk assessments and ensuring paperwork is accurate and complete. Problem-solving, negotiating solutions and enabling progress.IT and technical knowledge with strong analytical skills and demonstrating Network knowledge troubleshooting skills

Working independently or as part of a team, and responsible for acting as a single point of contact for users, logging and managing contacts within SLA, building great relations with end-users and great perception of Service Desk operations.Dealing with helping technician over the phone and customer with their Technical complex Faults (IT and Software Faults), NBN internet and Landline Fault and troubleshooting their emails and internal software queries. Gathering database and suggesting the best products and services. Identification of recurring and related incidents and ability to correlate for a potentially bigger problem or identifying seeding indicators for a bigger issue.Following-up on users chase calls; monitoring own and absent colleagues queue in Remedy; Consulting on high priority (Life-Threatening & Medical Priority) issues with Incident Manager.Resolving as many incidents as possible on initial contact according to agreed SLA and processes for dedicated Customer and confirming that the issue is fixed with users (FTF and FLR)Identification of recurring and related incidents and ability to correlate for a potentially bigger problem or identifying seeding indicators for a bigger issueIT and technical knowledge with strong analytical skills and demonstrating daily basis Network knowledge troubleshooting skills Ability to interpret technical information and present it in simple terms for a less technical audienceFull understanding of the Intelligence Service Centre concept and deliverablesUnderstanding of the business value your function adds. Report making of business data and present to one up manager.

Meet customer requirements and deliver them precisely.

My job profile was to repair and provide maintenance to electrical machinesand hence, I have gained knowledge about electrical machines such as transformers,generator, and motor.