Jayden Baalrud Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Analyze URLs, emails, files, and other artifacts to mitigate potential threats with open/closed source sandbox and malware analysis tools such as Any Run, Joe’s sandbox, and CrowdStrike Falcon security capabilities. • Effectively analyze logs utilizing Splunk and other security solutions such as Corelight, Suricata, and Zeek to comprehensively determine suspicious and malicious activity.• Collaborate with the IT security team to execute computer incident response procedures for critical incidents.• Provide IT support assistance through remote troubleshooting for software,hardware, and computer system issues• Utilize AD, Azure, FIM, and other management systems enable to configure andmaintain users, policies, permissions, and systems within organization• Demonstrate effective critical-thinking ability by isolating issues, implementingeffective solutions, and ensuring customer satisfaction with minimal downtime• Perform ticketing triage within Service Desk, escalating issues to appropriate departments• Maintain comprehensive documentation of logged problems and their solutions• Meet with team via Zoom twice a week to discuss trends, innovative solutions, andhow to better company IT processes• Actively help co-workers through Microsoft Teams group chat to support their livecalls/questions

Phoenix, Arizona, United States

• Provided efficient troubleshooting in a time-oriented fashion for computer, software, browser, and program issues.• Utilized Zendesk ticketing system and troubleshot Cisco Finesse/Jabber, MFA, Citrix, and O365 Suite.• Managed and configured student accounts, Halo portal system access, and supported Halo system troubleshooting. • Exceeded expectations for SLA compliance with FERPA compliant QA call scores of 100.

Master Of Science - Ms, Cybersecurity

Advanced network security, cyber threat intelligence, digital forensics, ethical hacking, security governance & compliance

Bachelor Of Science - Bs, Information Technology With An Emphasis In Cybersecurity

Computer security, cyber forensic investigations, ethical hacking, virtualization, datacenter infrastructure, cloud computing, and system.