Jayden Baalrud Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Analyze URLs, emails, files, and other artifacts to mitigate potential threats with open/closed source sandbox and malware analysis tools such as Any Run, Joe’s sandbox, and CrowdStrike Falcon security capabilities.
• Effectively analyze logs utilizing Splunk and other security solutions such as Corelight, Suricata, and Zeek to comprehensively determine suspicious and malicious activity.
• Collaborate with the IT security team to execute computer incident response procedures for critical incidents.
• Provide IT support assistance through remote troubleshooting for software,hardware, and computer system issues
• Utilize AD, Azure, FIM, and other management systems enable to configure andmaintain users, policies, permissions, and systems within organization
• Demonstrate effective critical-thinking ability by isolating issues, implementingeffective solutions, and ensuring customer satisfaction with minimal downtime

Phoenix, Arizona, United States

• Provided efficient troubleshooting in a time-oriented fashion for computer, software, browser, and program issues.
• Utilized Zendesk ticketing system and troubleshot Cisco Finesse/Jabber, MFA, Citrix, and O365 Suite.
• Managed and configured student accounts, Halo portal system access, and supported Halo system troubleshooting.
• Exceeded expectations for SLA compliance with FERPA compliant QA call scores of 100.

Master Of Science - Ms, Cybersecurity

Advanced network security, cyber threat intelligence, digital forensics, ethical hacking, security governance & compliance

Bachelor Of Science - Bs, Information Technology With An Emphasis In Cybersecurity

Computer security, cyber forensic investigations, ethical hacking, virtualization, datacenter infrastructure, cloud computing, and system.