Jayden Morrison Email & Phone Number

The second line of support for more in-depth and complex issues across the ClearCompany platformExperienced leading Tier 1 agents to resolutions for their own tickets weeklyWith more intimate knowledge of the platform with a variety of more complex tools at my disposal to provide more information to internal teams as well as Partner Clients and Clients purchasing the software.Received and addressed customer complaints, investigating root cause and managing related corrective measures.Designed best practices for Tier 2 support calls, creating optimized work plans to expedite successful ticket resolution.

Remote

5 years of planning and producing effective lesson plans for beginner and advanced students learning guitar, drums, bass, ukulele and banjo. Keeping the environment enjoyable but conducive for learning regardless of the students age.7 years of sales and interpersonal skills, helping people make informed decisions on instrument purchases and gear related purchases as well as lesson sales.2 years experience designing, developing, setting up and installing computer networking systems for The GuitarShop and Learning Center.

Supported healthcare technology infrastructure, ensuring HIPAA compliance, system updates with CodeMetro, and system troubleshooting.Gained practical experience with ITIL/SDLC standards, ethical hacking, penetration testingDemonstrated expertise in network security, data protection for Windows and Linux systems, and comprehensive system troubleshooting.Experienced maintaining physical computer systems, small scale windows and linux servers and individual mac and windows based PC's.