Tim Mallot Email & Phone Number

Fort Collins, Colorado, United States

Helping clients to adopt ATS, Onboarding and Performance software to meet their business needs. Responsibilities include:- Managing the implementation and configuration of ClearCompany's ATS, Onboarding, and Performance Software for new clients, while fulfilling the scope of the contract.- Creating training materials (including documents and videos) and operating procedures for new employees to accelerate Onboarding Ramp times and provide up-to-date resources for the… Show more Helping clients to adopt ATS, Onboarding and Performance software to meet their business needs. Responsibilities include:- Managing the implementation and configuration of ClearCompany's ATS, Onboarding, and Performance Software for new clients, while fulfilling the scope of the contract.- Creating training materials (including documents and videos) and operating procedures for new employees to accelerate Onboarding Ramp times and provide up-to-date resources for the Implementation Team.- Conducting weekly training calls with customers on how to use ClearCompany's platform, and get the most out of the software.- Creating training videos and walk-throughs for less tech-savvy clients needing extra instruction.- Serving as the first line to troubleshoot technical issues with clients, and working with the Support Team to find resolutions for customers.- Working with Cross Channel Partners and PEOs to implement services according to project scopes, and resolve connection issues keeping customers from accessing the ClearCompany platform. Show less

Loveland, Colorado, United States

Internship learning Instructional Design principles and assisting with developing learning materials for the Pro Services A.I. team, including video trainings (via SnagIt), Powerpoint presentations and one sheets. Additionally assisted in developing learning video for local real estate company to draw more clients.

Loveland, Co

Driving candidate engagement in the Human Resources recruitment process while providing a best-in-class candidate experience for Constant Contact. Applicant Tracking Systems (ATS), Sourcing, Scheduling, Onboarding, Background Checks, and Candidate Engagement, Microsoft Office, Word, Excel, Power Point, Greenhouse, Predictive Index, Snag-It,

Loveland, Co

Campaign Design Specialist (5 years)-Designed and built email marketing campaigns based on the look and feel of customer websites. Much of this work had ambiguous instructions and required creative outside-the-box problem solving. Our email products have used both HTML + CSS based and Mobile Responsive based platforms. -Built website pop-ups via Privy and order forms for customized Campaign Design emails via FormStack. -Acted as Project Manager for creating a process of… Show more Campaign Design Specialist (5 years)-Designed and built email marketing campaigns based on the look and feel of customer websites. Much of this work had ambiguous instructions and required creative outside-the-box problem solving. Our email products have used both HTML + CSS based and Mobile Responsive based platforms. -Built website pop-ups via Privy and order forms for customized Campaign Design emails via FormStack. -Acted as Project Manager for creating a process of standardization and quality control for Campaign Design Templates. This lead to a record $1 Million in revenue for my department in 2016, and increased new customers and the retention of existing customers.-Trained employees of varying design skill levels to use creative problem solving to consistently produce high-quality customized email templates .-Reproduced product errors as found for Tier 2 to investigate.Social Campaigns Coach / Product Sales (1.5 years)-Customer Success coaching for small business owners to use this product to promote themselves on social media. Due to poor design, I taught myself basic HTML skills in order to support this product.Customer Engagement Specialist (1 year)-Engaged with small-business customers via phone regarding issues with email, social media, events, and survey products.-Consistently ranked a high performer for customer satisfaction and professionalism.-Created individually customize emails based on branding and needs of customers. I consistently achieved the highest customer satisfaction rating of my department. -Helped create processes of standardization and quality control that lead to a record $1 Million in revenue for my department in 2016.-Created design processes that increased new customer satisfaction and long-term retention of existing customers.-Trained and coached Support Team members to effectively produce consistent and high quality customized email templates.-Assisted with escalations, refunds and redo's for customers. Show less

-Performed Inbound and outbound sales and service calls to clients.-Researched & resolved customer issues concerning their policies and billing discrepancies.-Continually maintained the second-highest retention rate of customers in our region.

-Negotiated sales rates of contracted freight to third party carriers.-Contracted, dispatched and tracked third party carriers.-Coordinated shipping and receiving logistics with facilities.-Maintained financial records and resolved billing disputes with customers.-Built and maintained relationships with dedicated truck lines.

-Processed Risk Management insurance sales quotes and census information for underwriters for new customers and renewals..-Sped up processing of quoting, resulting in higher production.-Initiated operational responsibilities of the office, including ordering supplies, managing vendors, and working with building management.

Seattle, Wa

Opened unsolicited mail to Bill & Melinda Gates Foundation, and created a summary spread sheet for the organization to share and cross-reference information on potential security threats with the Secret Service, FBI and local Police.

Seattle, Wa

-Wrote and developed executive-level research reports for the CEO's of client companies.-Designed and implemented a company-wide market-reporting format.-Responsible for overseeing summary reports by other contractors, including edits and rewrites for content.

English, Creative Writing

Bachelor’S Degree, English Language And Writing

Activities and Societies: Lambda Chi Alpha, Greyrock Review Literary Journal