As a Customer Service and Sales Consultant at Telstra, I have consistently delivered exceptional service to a diverse clientele, including individuals, families, and established businesses. I actively listen to customer needs, promptly address inquiries, and resolve issues with professionalism, which has led to consistently high Net Promoter Scores (NPS). I consistently meet and exceeding a range of monthly sales targets while developing and maintaining strong product knowledge across a wide range of offerings. I have undergone extensive internal training, including workshops on ethics, sales techniques, interpersonal communication, and creating positive customer experiences. Additionally, I have taken on a more senior role within the workplace by training and developing new staff, guiding them to excel in their roles and contributing to a cohesive and high-performing team environment.