- Refine analytic opportunities with stakeholders to optimize analytics, ops, and go-to-market strategies.- Operationalized movement to contract-based streaming architecture.- Manage analytics and data operations teams to drive the agile and scrum product development for the company’s Data Warehouse & Analytics product offerings.

• Achieved Analytics application NPS 50% greater than industry standard• Recognized case study with Nielsen Norman Group (NNG) documenting 114% first month external user utilization increase with sustained 25%+ increase thereafter • Managed three teams locally to drive the agile and scrum product development for the company’s Data Warehouse, Data Science, & Analytics product offerings.• Added responsibility for Research/Machine Learning team in April 2021• Data - Director of Data Management, 1 Data Architect, 3 Data Warehouse Developers, 2 Data Engineers, 1 Product Owner• Business Intelligence - 2 Business Intelligence Developers, 1 Business Intelligence Administrator, and 1 Business Intelligence Front-End Developer, 1 UX designer• Research - Research Manager, 3 Data Scientists

Director of Business Intelligence• Managed a team of 2 Business Intelligence Developers, 1 Business Intelligence Administrator, and 1 Business Intelligence Front-End Developer locally to drive the agile and scrum product development for the company’s Analytics product offerings. Business Intelligence Manager • Managed a team of 2 Business Intelligence Developers and 1 Business Intelligence Administrator locally to drive the agile and scrum product development for the company’s Analytics product offerings.

Senior Product Manager/Associate Director• Managed a team of 14 locally and off-shore to drive the agile and scrum product development for the company’s 2nd highest generating product, an analytics platform with a major national healthcare system. • Refined market opportunities and positioning by developing a go-to-market product strategy utilizing user personas, market testing, and product validation approaches to determine a service delivery model.• Championed service and delivery adoption through material development and training across the organization. • Spearheaded reporting development efforts for multiple analytics applications. • Exponentially improved BI reporting and quality assurance testing through automating a previously manual process increasing efficiency and cost effectiveness.• Recognized inventor with US patent pending, “Systems and Methods for Creating and Analyzing Customized Patient Populations.”Enterprise Technical Operations Manager/Associate Director• Directed cross-product integration efforts for all national, strategic, and enterprise accounts while developing best practice enterprise engagement implementation strategies.Senior Business Analyst• Managed a team of 5 business analysts as team leader for all national and strategic accounts. • In less than 6 months, developed new accounting data acquisition model to expedite data from quarterly to monthly refreshes solving reporting issues across the organization while meeting contractual obligations.

• Developed and maintained major enterprise accounts including Girls Scouts of the USA, American Lung Association, and the American Red Cross among others.• Oversaw and implemented budgeting and forecasting processes and reporting models.• Converted data and conducted analysis to ensure accuracy and GAAP compliance.

• Charged with development and maintenance of enterprise/strategic accounts: Texas Lottery Commission, Texas Railroad Commission.• Moderated chart of accounts, creation of customized financial statement reports, development of custom financial software applications, and training of all levels of staff. Responsible for conversion of all data and testing to ensure accuracy of data as well as GAAP compliance.

• Day to day operations of commercial television station including monthly payroll processing and reconciliation.