Jeyan Rasalingam Email & Phone Number

Vaughan, ON, CA

Toronto, Ontario, Canada

• Managed over 150 monthly service tickets with escalations for IT troubleshooting of OSL programs such as Samsung Canada, Google Chromebook, and corporate employees' computer systems.
• As the primary point of contact, addressed all IT incidents and requests across stores, offices. Resolved complex issues promptly using effective troubleshooting techniques.
• Demonstrated strong technical aptitude while thriving in a dynamic, fast-paced work environment with rapidly changing technology… Show more
• Demonstrated strong technical aptitude while thriving in a dynamic, fast-paced work environment with rapidly changing technology and growing organizational demand.
• Completed quarterly asset counts with IT team and internal partners to maintain an accurate inventory of IT assets to ensure corporate compliance.
• Improved IT efficiency by implementing best practices and creating technical documentation, SOPs, and diagrams. Show less

Toronto, Ontario, Canada

• Excelled in delivering customer service, proactively engaging and building relationships, educating customers on Samsung products, and showcasing a commitment to service excellence.
• Led the service-to-sale initiative, achieving a notable 15% increase in service-to-sales conversions, significantly contributing to overall sales growth.
• Developed and implemented innovative instructional design tools for the Service to Sale initiative, enhancing product knowledge and sales conversions… Show more
• Developed and implemented innovative instructional design tools for the Service to Sale initiative, enhancing product knowledge and sales conversions across Samsung Experience Stores nationally.
• Maintained meticulous documentation for Service Desk applications daily, ensuring seamless operation and efficient internal communication within the service department.
• Implemented a comprehensive strategy for inventory accuracy, conducting regular audits (weekly, monthly, quarterly, and annually) to resolve discrepancies between physical and system counts. Show less

Vaughan, Ontario, Canada

• Identify and resolve operational issues and take corrective action to ensure that immediate problems are resolved.
• Ensured document accuracy through rigorous review processes, effectively organizing and maintaining shipping records to streamline workflow.
• Conducted detailed investigations of missing products using AS400 reports, facilitating prompt adjustments and maintenance to uphold inventory accuracy.
• Established and monitored security procedures and protocols, playing a… Show more
• Established and monitored security procedures and protocols, playing a crucial role in safeguarding warehouse operations and contents, thereby ensuring the safety and integrity of the facility.
• Coordinated seamless product shipping operations in collaboration with store managers and shipping partners, including Courier Express and Canada. Show less

Brampton, Ontario, Canada

• Efficiently coordinated customer and vehicle processing, providing accurate service cost and time estimates, ensuring a smooth and seamless customer experience from intake to delivery.
• Proactively ensured timely service delivery by following up on outstanding components and credits, maintaining strict adherence to delivery timelines and customer expectations.
• Led the daily reconciliation process, meticulously tracking credits and overseeing billing practices, thereby contributing to… Show more
• Led the daily reconciliation process, meticulously tracking credits and overseeing billing practices, thereby contributing to the accuracy and transparency of financial records.
• Responsible for safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Inspecting and repairing mechanical, electrical, and electronic issues is crucial for safety and proper functioning. Create a checklist, document issues, and determine repair solutions based on priority. Expertise and.

Toronto, Ontario, Canada

• Increased individual sales by 13% in just 3 months through developing and implementing systems aimed at maximizing efficiency and overall performance.
• Led inventory cycle counts and conducted thorough investigations of variances, implementing strategic measures to identify and rectify discrepancies, thus enhancing inventory accuracy.
• My responsibilities included providing telephone, live-chat, email, and in-person support to end-users.
• Maintained the integrity of AS400 data for… Show more
• Maintained the integrity of AS400 data for efficient inventory management, ensuring zero-balance inventory for vendor-recalled products and analyzing stock levels for order creation.
• Provided end-users with multi-channel support, including telephone, live-chat, email, and in-person assistance. Show less