Jayendra Sah Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

• Providing comprehensive technical support (remote/in-person) to Spirit Super employees Australia-wide.• Monitoring team service request queue, responding to, escalating, and resolving inquiries received via Teams chat, telephone calls, email, and ticketing system, all within Service Level Agreement (SLA) timeframes.• Maintaining ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation teams.• Collaborating with cross-functional teams… Show more • Providing comprehensive technical support (remote/in-person) to Spirit Super employees Australia-wide.• Monitoring team service request queue, responding to, escalating, and resolving inquiries received via Teams chat, telephone calls, email, and ticketing system, all within Service Level Agreement (SLA) timeframes.• Maintaining ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation teams.• Collaborating with cross-functional teams to execute patch deployment across the organization.• Completing daily IT infrastructure checklist for the Canberra office. • Maintaining and updating the service desk knowledge base articles.• Actively participating in team meetings, providing feedback, problem detection, solutions, escalation, and seeking advice and assistance if needed.• Supporting a team culture of continuous improvement in line with business objectives. Show less

Canberra, Australian Capital Territory, Australia

▪ Perform windows operating system and software installation, troubleshooting and configuration.▪ Provide a high level of customer service throughout all communications with the end user.▪ Creating/managing users, groups, and implementing group policy through Active Directory.▪ Performing basic administration tasks (password resets, account creation/deletion). ▪ Network support, Wi-Fi support, troubleshooting and Installation.▪ Provide outlook management and provide support… Show more ▪ Perform windows operating system and software installation, troubleshooting and configuration.▪ Provide a high level of customer service throughout all communications with the end user.▪ Creating/managing users, groups, and implementing group policy through Active Directory.▪ Performing basic administration tasks (password resets, account creation/deletion). ▪ Network support, Wi-Fi support, troubleshooting and Installation.▪ Provide outlook management and provide support for communication tools (Teams, Zoom). ▪ Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Show less

Master'S Degree, Information System

Graduate Certificate In Project Management

Bachelor Of Technology (B.Tech.), Mechanical Engineering