- Lead a 6-member team supporting inventory and profile management systems.- Identify and resolve business critical issues within SLAs to ensure customer satisfaction.- Generate and analyze performance reports using various tools to monitor key metrics in website and backend operations.- Analyze application performance including JVM, Thread Utilization, application load, and scheduler jobs to identify and resolve site abnormalities.- Review regression testing results before… Show more - Lead a 6-member team supporting inventory and profile management systems.- Identify and resolve business critical issues within SLAs to ensure customer satisfaction.- Generate and analyze performance reports using various tools to monitor key metrics in website and backend operations.- Analyze application performance including JVM, Thread Utilization, application load, and scheduler jobs to identify and resolve site abnormalities.- Review regression testing results before every release and iconic launches.- Conduct root cause analysis, manage communication with management, and handle client relationships in collaboration with Infrastructure Service Support team members.- Resolve user issues through Service-Now tickets within the specified SLA.- Verify overall systems testing and applications before approving changes into production.- Develop new documentation, departmental technical procedures, and user guides.- Implement automation for key production support tasks, including dashboards and chatbots, and provide demos to clients. Show less

- Engage engineering teams and create monitoring strategies across different environments for client platforms as a Senior Project Engineer.- Understand the engineering, operation, and communication of applications across application servers.- Assess infrastructure requirements for microservices based on usage in an AWS environment.- Implement script fixes in the production environment to address customer issues.- Work on synthetic tools such as Appium, Catchpoint, and Dynatrace… Show more - Engage engineering teams and create monitoring strategies across different environments for client platforms as a Senior Project Engineer.- Understand the engineering, operation, and communication of applications across application servers.- Assess infrastructure requirements for microservices based on usage in an AWS environment.- Implement script fixes in the production environment to address customer issues.- Work on synthetic tools such as Appium, Catchpoint, and Dynatrace for testing websites. Show less

- Serve as Subject Matter Expert (SME) for all post-checkout microservice applications of eCommerce sites and client applications.- Manage incidents by diagnosing and resolving technical issues to maintain optimal performance and availability of commerce and profile applications.- Provide root cause analysis with recommendations for improvement.- Maintain highly scalable application monitoring tools to track site performance and customer sessions using tools like Dynatrace and… Show more - Serve as Subject Matter Expert (SME) for all post-checkout microservice applications of eCommerce sites and client applications.- Manage incidents by diagnosing and resolving technical issues to maintain optimal performance and availability of commerce and profile applications.- Provide root cause analysis with recommendations for improvement.- Maintain highly scalable application monitoring tools to track site performance and customer sessions using tools like Dynatrace and Grafana. Show less