• Incorporated various core banking functionalities into Mobile Banking & Internet Banking which pioneered in controlling customer footfall in Branches by 25% • Delivered multiple enhancement on Internet and Mobile Banking such as Device Binding, Dispute Resolution, Access Management, seamless term deposit creation, smooth fund transfers, Deliverables revamping, etc. increasing the liability float by 12%• Responsible to develop, manage and oversee execution of all product development / enhancement projects including drafting and approval of BRDs, FSDs, SOPs, Process Notes & other stakeholder approvals • Conducted market research, competitor's analysis and funnel analysis to identify stage-specific customer attrition within Digital Fixed Deposit journey, aimed at gaining insights into the existing customer experience, pain points and revamped the end to end journey of DFD by prioritizing customer experience which increased the deposits booked through digital channels by 30%. • Performed quantitative & qualitative analysis to evaluate existing strategic programs and transformed several business process to bring operational efficiency and accelerate the time-to-market • Currently, revamping the complete Mobile Banking and Internet Banking platform from monolithic services to micro services, increase the total services count (financial and non-financial) to 300+ services with enhanced UI/UX catering various customer segments

Worked as a Business Analyst Intern and conducted extensive research on Healthcare Startups in India and provided a profile on them along with their business models, revenue models, stakeholders and products offered. Built financial models using projections and forecast for the Healthcare Startups

Conducted Industry Research and Company Analysis on Indian Broking Industry. Used the top-down approach and various metrics while conducting analysis, identified its key growth drivers, revenue drivers and cost drivers. Actively presented reports and ppts giving updates about the research. Analysed multiple companies of the broking industry, each having unique business and revenue model and identified investment opportunities in the companies. Used resources like DRHPs, conference calls, annual and quarterly reports of all the companies which helped in proper and efficient analysis.