 Maintaining 100% Prepaid/ Postpaid CAF Compliance& lowest CAF Barring % Responsible for Postpaid provisioning and Auditing of a Zone Doing reconciliation of CAF commission  Ret/Dist Satisfaction Survey as per the guideline. CAF Retrieval for VTM CESA related SR Closure of Cluster  Handling all the Prepaid related escalations received from the Field Surprise Audits at dist./ RoR point to ensure 100%Compliance (Ret/Dist/ RoR) Identify the gap in CAF compliance process and suggest improvement plans for quality enhancement TRAI: new regulation and amendment implementation. Maintaining auditable records for all actions.

 Postpaid Activations. Contact Point verification (For Postpaid subscribers) Postpaid CAF management (Bangalore and ROK) Responsible for Sales Segmentation and its Correction. Monitoring of subscriber demographics upload in CRM & re-uploading of fallouts. Monthly action tracking with Zones. TRAI: new regulation and amendment implementation. Maintaining auditable records for all actions. Monthly reports on overall Circle Compliance operations. Tracking of multiple & bulk connections and escalating the same to the respective team for further actioning.

 CEF compliance actions (Barring / PD) - Application based. Sending SMS on Barring and Negative Verification cases. Sending Welcome SMS. Sending Welcome OBD. Tracking HLR activations with IN conversions. Audit of documentation process for all South 2 circles. CEF compliance tracking (7/15/30) from activation date and regular reporting to stake holders. Tracking of multiple &bulk connections and escalating the same to the respective circles for further actioning Monitoring of CEF status upload activity. Monitoring of subscriber demographics upload in CRM & re-uploading of fallouts. Monthly action tracking with Circles. TRAI: new regulation and amendment implementation. Maintaining auditable records for all actions. Monthly reports on overall Regional Compliance operations. Coordination with other circles teams/Region teams/central teams to ensure smooth operations. Maintaining and Flashing daily/ Weekly & Monthly reports of Call Centers. Self Care channels SPOC for Kerala circle. Customer Care Technology SPOC for Kerala circle. SPOC for Aspect Systems. Processing Call Center invoices and Claims. Coordinating with internal & OSCC IT team for the installation of Nortel ACD and systems. Keeping track of daily KRA’s and Targets Driving for First Contact Resolution Escalating all the technical issues faced at Call centers Pulling the daily reports on agents and TL’s login Designing main IVR tree of Aircel (121, 198, 299,1233 etc) Recording and updating the IVR prompt’s

 Monitoring daily target vs actual performance  Co-ordination with all active TL’s Allocation of data buckets to the Team MIS Reports to CC Teams Auditing - Report preparation/ Daily MIS & Inflow Call Center Shift Management. Floor supervision. Maintaining the team targets.