Jayesh Mohan Email & Phone Number

Natick, Ma, Us

Atlanta, Ga, Us

Implementation Specialist, System administration, development and integration in ServiceNow.Currently with Massachusetts Department of Transportation (MassDOT) and Massachusetts Bay Transportation Authority (MBTA) in Commonwealth of Massachusetts.Ongoing and Implemented Projects:HR Service Management (HRSM)Custom Business Applications (Scoped Apps)Project Portfolio Management (PPM)CMDB & DiscoveryField Service

Teaneck, New Jersey, Us

ServiceNow, IT Service Management, Implementation of ITIL best practicesDeveloping Content Management websites for different clients.Creating functional, technical and process documentation for IT Service Management applications such as Incident, Problem, Change and Service RequestsDesign and implementation of core IT processes such as Incident, Problem, Change, Knowledge and Request FulfillmentDevelopment of UI policies, import sets, client scripts, AJAX script includes, run background scripts, business rules, transform map, transform map scripts, catalog client scripts, variable sets, order guidesInvolved in extensive testing of ServiceNow applications for new functionality and regressive testing for upgrade activityRendering user support for functional and technical aspects of ServiceNowIntegration of events from event monitors such as LogicMonitor, Splunk and also from ETL service and in­ house applicationsAdministration of MID server including setup, configuration and troubleshooting MID serverImplementation of new applications such as Asset Management, Contract Management, Connect Chat and support, Data Certification, Time Cards, Test Case ManagementCollection of functional requirements to build service catalog items, creating technical requirements and implementation with offshore teamConducting regular training sessions for large IT and business user groups to acquaint new and existing users with ServiceNow and client processesCreation of lucid documentation for process, user guides and regular communication updatesConsultation and implementation of designing an user­friendly self­service portal using Bootstrap, dynamic content blocks, layouts and themes with CSS

Baton Rouge, La, Us

Explored the invariant hybrid color image features for face recognition under illumination variation.Analyzed the effects of illumination change on color facial images.Designed a framework to evaluate the performance of the SIFT image descriptor.Proposed and implemented a method to explore the efficiency of hybrid color features for face recognition for RGB, YCbCr and HSV color spaces.

Baton Rouge, La, Us

Maintaining current website and computer lab and coordinating to launch revised new website.Advising international students with queries relating to orienting themselves to LSU and Baton Rouge.Aiding in preparing financial reports in Excel and offer brainstorming thoughtful analysis to Manager.

Cupertino, California, Us

Technical support for Apple iTunes music store and Mac applications

Worked on building a GPS system with OLED display on the C8051F120 (Silicon Laboratories) microcontroller in embedded C

Master Of Science (M.S.), Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering