Jayesh Thirumal Email & Phone Number

Germantown, Md, Us

United States

• Implement end to end processes for an innovative IoT based solution using LoRaWAN network for Europe customers that tracks and monitors Ordering, Field Service processes (Shipment/Installation/Provisioning), Customer Service processes (Support, RMA) and and data analytics. https://www.echostarmobile.com/services/pan-european-lora-iot-network/• Engaged in solutions architecture and implementation of internet connectivity for airline industry using LEO/GEO satellites with applications that tracks and monitors device performance and provide exceptional customer service. https://www.hughes.com/what-we-offer/mobile-connectivity/in-flight• Devise roadmaps for the evolution of business systems and formulate strategic/tactical plans that aligns with organizational goals. • Spearheaded a large-scale Digital Transformation program to convert Customer Service and Field Service systems to a cloud-based Salesforce platform using optimized processes, resulting in 20% reduction in Average Call Handling Time with annual savings of $3.6 million.• Led a cross-functional team to implement Customer Service and Field Service systems in emerging HughesNet markets across South America• Architect/Implement frameworks-based approach for better design, reduce technical debt, and lower OpEx costs. Implement Open API 3.0 standards for REST based system interfaces. • Oversee adoption of ML/AI solutions into business systems (Best Promotion Recommendations, customer journeys, installation/repair image audit)• Reduce Time to Market for products teams by implementing automations – Usage of RPA(Robotic Process Automations), Automated Regression Testing, DevSecOps processes

United States

• Spearheaded architecture and design of reusable frameworks for improved efficiency of HughesNet business systems. Reusable frameworks like 'Auto Retry Mechanisms' for transaction based interfaces and 'Auto scaling of backend processes' based on data load (heavy data) were used as blueprints and implemented across multiple applications, resulting in significant improvements in application efficiency and reduced support costs.• Re-engineered the design phase with additional critical steps to improve understanding of business requirements and implementation design details for the technical team. Sequence of artifacts shall be created that consists of Business Process, design sequence diagrams along with functional/system design that provided better insights for the implementation team. This significantly improved the quality of deliverables, resulting in a significant reduction of design phase errors.• Successfully managed a talented cross-functional team that worked closely with business leaders to understand the pain points of our business across various business models like large enterprise, consumers, small/medium enterprises, value added resellers etc. Together, we were able to design and deliver tailored solutions that significantly improved performance and productivity across various business systems. • Conducted a comprehensive evaluation of the Salesforce.com CRM product, analyzing its features and capabilities in relation to our business needs. Based on the findings, provided expert advice to Executive Leaders on the potential return on investment.• Led and managed the upgrade of our Oracle-PeopleSoft ERP-CRM systems with application vendors, ensuring that all system upgrades and feature customizations were completed successfully within schedule and budget.Trained and Certified in PMP (Project Management Professional) Trained in Salesforce.com technologies and Cloud computing.

United States

• Led a technical team to perform large scale transformation of customer service system from Vantive CRM to Oracle ERP-CRM• Designed, developed and implemented multiple features in Oracle ERP-CRM to meet business needs to run call centers across the globe for HughesNet products. • Engaged in design activities to create efficient Interface systems across multiple subsystems of Business and Operations systems Applications• Designed and developed multiple features in Oracle Database to run complex, high data volume, and process intense features. Multiple optimizations were done to improve performance in a significant way• Designed and Implemented new self-care portals for Hughes Enterprise customers, Field Service Distributors/Dealers/Technicians and Partners. Portals were feature rich and multiple APIs were built with Hughes business / operations systems to provide relevant data. Many transactional features were built-in from Account Management, Location/Site Management, Case Management, Field Service Order Management and billing functions. • Implemented PeopleSoft Integration Broker technology to leverage OOTB features to interconnect multiple PeopleSoft implementations, Hughes applications (like Ordering, Field Service, Provisioning Service, Operations, and Billing) and third party applications of Partners/Customers. • Developed interfaces between business systems the major applications• Developed multiple interfaces between Customer Service application and Billing to enable CSRs to view invoice related information Trained and Certified in multiple Oracle-PeopleSoft ERP modules including Application Engine, Ajax, Integration Broker, PeopleSoft Administration, PeopleSoft Security

United States

• Developed/Enhanced multiple features in Vantive CRM - Call center application (Case Management, Knowledge Management) • Performed product evaluation of PeopleSoft ERP-CRM and worked closely with business / technology leaders on ROI• Developed Proof of Concept in customer service features using Oracle-PeopleSoft ERP-CRM • Developed in-house Helpdesk application using Oracle-PeopleSoft ERP-CRM. It was a successful implementation that led to retirement of third party helpdesk tool. Customization created using PeopleSoft significantly improved helpdesk personnel productivity.• Converted client-server based Vantive CRM features into web application features using Microsoft ASP.NET/VBScript/JavaScript for global Call Center functions • Trained and Certified in Oracle-PeopleSoft ERP - CRM in the following modules - Application Designer (IDE), PeopleCode• Developed/Enhanced Field Service and Customer Service features in Microsoft ASP.NET, VBScript, JavaScript running on Oracle Database. This is a 3 tier web application. Trained and Certified in ASP.NET Developer, Microsoft Visual Basic 6, Microsoft Studio and SourceSafe, Unix operating system, Linux operating system

United States

• Developed/Enhanced multiple features in Vantive CRM - Field Services (Install Work Orders, Repair Work Orders, Scheduling) including complete Life Cycle of Install/Repair Work Orders• Developed multiple PL/SQL procedures and functions in Oracle database to normalize HughesNet ordering, field service and customer service data for reports to run efficiently• Converted multiple IBM Lotus Notus based stand-alone applications to Microsoft ASP and Visual Basic. This was part of retirement of large number of Lotus Notes based applications • Created automation scripts using Microsoft visual basic to schedule and run weekly/monthly reports • Trained and Certified in Vantive CRM - Enterprise and Consumer Modules

United States

For the NASDAQ Stock Market and NASDAQ Regulatory Commission• Develop new programs and Enhance current features running in Tandem C, Tandem COBOL • Write TACL (Tandem Access Control Language) scripts to manage Tandem Himalaya servers that run feature/functions • Production Support of Applications running in NASDAQ RegulationsFor the NASDAQ Stock Market and NASDAQ Regulatory Commission • Worked on Sustaining activities related to Short Sale Regulatory application• Modify/Enhance programs to fix issues related to Y2K issue for NASDAQ Market and NASD Regulatory commission.• Convert Multiple Tandem COBOL based features to Microsoft Visual Basic 5 and Microsoft ASP to convert Tandem Mainframe based applications to 3-tier web application architecture running on Oracle Database • Developed multiple shell scripts in Unix • Trained in Tandem Mainframes, Tandem Himalaya Servers, TACL (Tandem Access Control Language), COBOL, C• Trained in Microsoft ASP, Visual Basic 5, Oracle Database, Shell Scripts, Unix

India

For the NASDAQ Stock Market and NASDAQ Regulatory Commission • Documentation of NASDAQ Market Regulation job specifications • Write test scripts and perform testing of NASDAQ Regulation market nightly and weekly scripts that identifies anomalies in trading patterns • Create test scripts and perform end to end testing to ensure programs are unaffected by the Y2K bug • Modify/Enhance programs to fix issues related to Y2K issue for NASDAQ Market and NASD Regulatory commission