Jayesh Thirumal Email & Phone Number

Germantown, MD, US

United States

• Implement end to end processes for an innovative IoT based solution using LoRaWAN network for Europe customers that tracks and monitors Ordering, Field Service processes (Shipment/Installation/Provisioning), Customer.
• Engaged in solutions architecture and implementation of internet connectivity for airline industry using LEO/GEO satellites with applications that tracks and monitors device performance and provide exceptional customer.
• Devise roadmaps for the evolution of business systems and formulate strategic/tactical plans that aligns with organizational goals.
• Spearheaded a large-scale Digital Transformation program to convert Customer Service and Field Service systems to a cloud-based Salesforce platform using optimized processes, resulting in 20% reduction in Average Call.
• Led a cross-functional team to implement Customer Service and Field Service systems in emerging HughesNet markets across South America
• Architect/Implement frameworks-based approach for better design, reduce technical debt, and lower OpEx costs. Implement Open API 3.0 standards for REST based system interfaces.

United States

• Spearheaded architecture and design of reusable frameworks for improved efficiency of HughesNet business systems. Reusable frameworks like 'Auto Retry Mechanisms' for transaction based interfaces and 'Auto scaling of.
• Re-engineered the design phase with additional critical steps to improve understanding of business requirements and implementation design details for the technical team. Sequence of artifacts shall be created that.
• Successfully managed a talented cross-functional team that worked closely with business leaders to understand the pain points of our business across various business models like large enterprise, consumers.
• Conducted a comprehensive evaluation of the Salesforce.com CRM product, analyzing its features and capabilities in relation to our business needs. Based on the findings, provided expert advice to Executive Leaders on.
• Led and managed the upgrade of our Oracle-PeopleSoft ERP-CRM systems with application vendors, ensuring that all system upgrades and feature customizations were completed successfully within schedule and budget.Trained.

United States

• Led a technical team to perform large scale transformation of customer service system from Vantive CRM to Oracle ERP-CRM
• Designed, developed and implemented multiple features in Oracle ERP-CRM to meet business needs to run call centers across the globe for HughesNet products.
• Engaged in design activities to create efficient Interface systems across multiple subsystems of Business and Operations systems Applications
• Designed and developed multiple features in Oracle Database to run complex, high data volume, and process intense features. Multiple optimizations were done to improve performance in a significant way
• Designed and Implemented new self-care portals for Hughes Enterprise customers, Field Service Distributors/Dealers/Technicians and Partners. Portals were feature rich and multiple APIs were built with Hughes business /.
• Implemented PeopleSoft Integration Broker technology to leverage OOTB features to interconnect multiple PeopleSoft implementations, Hughes applications (like Ordering, Field Service, Provisioning Service, Operations.

United States

• Developed/Enhanced multiple features in Vantive CRM - Call center application (Case Management, Knowledge Management)
• Performed product evaluation of PeopleSoft ERP-CRM and worked closely with business / technology leaders on ROI
• Developed Proof of Concept in customer service features using Oracle-PeopleSoft ERP-CRM
• Developed in-house Helpdesk application using Oracle-PeopleSoft ERP-CRM. It was a successful implementation that led to retirement of third party helpdesk tool. Customization created using PeopleSoft significantly.
• Converted client-server based Vantive CRM features into web application features using Microsoft ASP.NET/VBScript/JavaScript for global Call Center functions
• Trained and Certified in Oracle-PeopleSoft ERP - CRM in the following modules - Application Designer (IDE), PeopleCode

United States

• Developed/Enhanced multiple features in Vantive CRM - Field Services (Install Work Orders, Repair Work Orders, Scheduling) including complete Life Cycle of Install/Repair Work Orders
• Developed multiple PL/SQL procedures and functions in Oracle database to normalize HughesNet ordering, field service and customer service data for reports to run efficiently
• Converted multiple IBM Lotus Notus based stand-alone applications to Microsoft ASP and Visual Basic. This was part of retirement of large number of Lotus Notes based applications
• Created automation scripts using Microsoft visual basic to schedule and run weekly/monthly reports
• Trained and Certified in Vantive CRM - Enterprise and Consumer Modules

United States

• For the NASDAQ Stock Market and NASDAQ Regulatory Commission
• Develop new programs and Enhance current features running in Tandem C, Tandem COBOL
• Write TACL (Tandem Access Control Language) scripts to manage Tandem Himalaya servers that run feature/functions
• Production Support of Applications running in NASDAQ RegulationsFor the NASDAQ Stock Market and NASDAQ Regulatory Commission
• Worked on Sustaining activities related to Short Sale Regulatory application
• Modify/Enhance programs to fix issues related to Y2K issue for NASDAQ Market and NASD Regulatory commission.

India

• For the NASDAQ Stock Market and NASDAQ Regulatory Commission
• Documentation of NASDAQ Market Regulation job specifications
• Write test scripts and perform testing of NASDAQ Regulation market nightly and weekly scripts that identifies anomalies in trading patterns
• Create test scripts and perform end to end testing to ensure programs are unaffected by the Y2K bug
• Modify/Enhance programs to fix issues related to Y2K issue for NASDAQ Market and NASD Regulatory commission