Passionate, determined, knowledgeable, and resilient leader with 13 years of large scale/ high volume contact center & people operations management experience. I have the proven ability to drive performance results including all applicable KPI metrics, quality assurance, and CSAT scores. Employee engagement and lowered attrition are skillsets that i deem critical to my success as a leader. I am well versed in leading through cultural changes and gaining buy-in from direct reports. I am ultimately satisfied from seeing the growth and development of others. Diversity and Inclusion are at the top of my core values. I truly believe hiring the right leader can lead to a significant impact to an organization's overall performance.
Frequently Asked Questions about Jay G.
What is Jay G.'s role at the current company?
Jay G.'s current role is Senior Contact Center Operations & Human Resources Leader | BPO-Vendor Management | Quality Assurance & Analytics Delivery | KPI Execution | Leader of Leaders | Employee Relations, Engagement & Retention.
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