Passionate, determined, knowledgeable, and resilient leader with 13 years of large scale/ high volume contact center & people operations management experience. I have the proven ability to drive performance results including all applicable KPI metrics, quality assurance, and CSAT scores. Employee engagement and lowered attrition are skillsets that i deem critical to my success as a leader. I am well versed in leading through cultural changes and gaining buy-in from direct reports. I am ultimately satisfied from seeing the growth and development of others. Diversity and Inclusion are at the top of my core values. I truly believe hiring the right leader can lead to a significant impact to an organization's overall performance.