Supports the Director to ensure that all aspects of New Student & Family Programs are operating in accordance with the University mission and policies. Responsible for managing innovative programs of transition and retention incoming first year and transfer students. Accountable for development, operation, and overall facilitation of family support programs, CRM administration and first year and transfer student transition and retention. Leveraging technology appropriately, charged with managing marketing student support services including online pre-orientation module development, email and chatbot marketing, data collection and analysis. High impact practices in the areas of leadership, program development and student success are central components of this position.

AVIDized Professor of GEL 101: A Course for Facilitating Academic Success centered on...The Student,The University and The Community.Ensuring the successful transition from high school to higher education. Bringing awareness and action focused on diversity, educational equity and social justice to first year students...

Within Enrollment Management Services, this position is responsible for assisting the successful transition of first year students into higher education with the goal of retention while increasing graduation rates. To do so, this position will be leveraging Advisor Link within Salesforce to: -ensure equity-engage -motivate -encourage academic excellence...while capitalizing on students' personal strengths to reinforce their lifelong learning!The Office of Success Coaching works collaboratively with other student affairs departments, colleagues, and faculty to ensure that all new students have a smooth transition throughout their first year in college. From helping students adjust to college life, to offering strategies for college success, success coaching serves as the thread that is used to weave the fabric of college life together.

Responsible for planning, implementing and evaluating recruitment strategies for Extended Learning’s graduate, undergraduate and professional certificate programs.Monitors recruitment initiatives and develops accurate inquiry and applicant reports on a regular basis to determine recruitment program effectiveness. Responsible for supervising recruitment staff: conducts regular performance appraisals; hires, rewards, disciplines, and discharges employees; addresses complaints and resolves issues.Works with undergraduate and graduate admissions staff and faculty to ensure prompt and continuous engagement with prospective students, applicants and students.Works in close collaboration with colleagues across internal and external campuses and engages with prospective students, current students, faculty, administrators, and alumni in the recruitment and applicant pipeline.As the CRM Administrator, responsible for collaborations within the higher education business units. Provides expert technical support in the strategic planning, design, development, implementation, and ongoing administration support of Extended Learning's CRM solution.Functional oversight of CRM maintenance and effective management of Extended Learning Enrollment Services, specifically: Communications, Event Management, Enrollment Management and Project Coordination for credit and non-credit prospective students and applicants.

•CRM specialist that facilitates the development of meaningful relationships with Extended Learning's prospective students, current students and alumni•CRM project manager, from scope of work, implementation and internal/external training•Creative CRM utilization to measure marketing ROI to evaluate marketing success and program enrollment•Development of marketing content to strategically automate email campaigns based on prospective student's behavior•Demonstrate consistent and successful lead conversions: from inquiry to applicant to enrolled student •Development standard operating procedures for CRM utilization from reporting to information session/event creation

Admissions Officer, Outreach Specialist, Transcript Evaluator, Financial Aid Specialist, Graduation Auditor and Academic Advisor/Counselor for the Office of Extended Learning at California State University San Marcos.

•The Parks & Recreation Commission is responsible for making recommendations to the City Council and to advise said Council in matters pertaining to the creation, operation, maintenance, management and control of the community recreation programs, of playgrounds and indoor and outdoor recreations, activities and facilities•Trails Advisory Committee Parks & Recreation Commission representative

Analysis of course content from an institutional perspective while consistently maintaining transfer policy integrity.