● Direct human resource function and customer service functions for $90M company● Influence improvement of company culture and employee morale through strategic communication, motivation and empowerment● Supervise the Marketing Manager, Customer Care Manager, Payroll Manager, Benefits Manager and HR Administrator● Approve all company charitable donations, ensuring programs supported align with goals of the organization and ownership● Develop and manage departmental budgets to maximize functions while reducing costs● Provide advice and feedback to management regarding employees, policy interpretation and customers● Work with management and union representation during labor negotiations and grievance proceedings to achieve equitable results between management and labor● Consult legal counsel regarding pending labor issues● Administer workers compensation, including reporting, monitoring, and review● Team leader of effort to reduce work related injuries (43% reduction in injuries and incurred costs in 2012)● Analyze and research efficiencies to improve a complex payroll process● Expand applicant pool while reducing recruiting costs● Lead efforts to change customer service philosophies and culture throughout company

CountryClubCritics.com is a personal company I developed with a business partner. We provide no holds barred golf course assessments in an arena that lacks honest opinions.Highlights of our venture include:● Development of business plan● Website design and launch● Creation of an original rating guide● Recipients of the Harold Grinspoon Foundation Grant for Entrepreneurship Initiative● Showcased on the Western Mass Golf Radio Show

● Strategic position, managing people, processes, and influencing strategy and the forward direction of the company● Oversaw customer service, inside sales, and product production departments, 70+ employees● Administered all human resource functions, including benefit administration, recruitment and hiring, policy development and interpretation, employee relations, and employee development● Directed and coordinated the activities of staff toward the achievement of organizational objectives● Utilized Six Sigma concepts to track and improve turnaround times and service levels● Developed budget, including forecasting, expenses, payroll and allocations● Provided leadership, coaching and development to supervisors and employees within my departments, as well as managers of other departments● Led projects to review and implement e-commerce portion of website● Directed a range of weekly meetings with department leaders to ensure company’s customers are being serviced appropriately and to manage appropriate labor allocation● Provided company with needed structure to policies and procedures to ensure the company is operating according to state labor laws and is meeting reasonable labor compensation requirements● Developed “Grynn & Dare It”; a charitable fundraising program designed to challenge employees to raise funds for a charity by completing a challenge designed to push their comfort level.

The Executive Team is responsible for preserving the long term goals and objectives of the company. We look to identify and qualify potential new locations and/or acquisitions for company growth. Our analysis models require us to review the full financial benefits and/or ramifications of potential expansion opportunities and reviewing the cost/benefit of merging assets, employees and operations. The Executive Team will create and review policy changes that ensure the mission of the company is upheld.

● Worked closely with client organizations to develop policies, resolve employee issues, and respond to all client needs and inquiries● Developed supportive relationships with client contacts and insurance brokers to ensure quality of service● Administered benefits programs for over 1,200 client employees and identified a range of areas for process improvement● Administered new employee insurance enrollment, COBRA, and assisted client employees regarding insurance billing issues.● Researched and resolved client issues regarding eligibility and coverage● Consulted new clients on developing benefit packages to meet their business needs● Assisted clients with FMLA compliance and leave policies● Reported employee injuries for workers compensation and audit weekly reports to identify areas of concern● Developed handbook policies for client employers

Same as Gevity HR (company purchased during my employment)

As Human Resources Training & Development Supervisor; ● Implemented new HR procedures to increase office efficiency and meet the demands of various departments● Developed Six Flags New England University training programs● Conducted new and rehire orientation programs● Compiled full time team member evaluations and recommended training programs to suit their development needs● Scheduled and implemented retention programs and events● Wrote weekly team member newsletter and Guest Service Reference Guide● Designed and implemented policies, procedures and trainings regarding employment of 14 & 15 year old minors to satisfy attorney general waiver● Tracked department expenses and labor costs● Managed data entry of all team members for payroll● Acted as park unemployment contact for 2 years, administering all unemployment verifications● Oversaw all wardrobe operations, including ordering, inventory control and cash handling procedures● Bridged the communication gaps between HR and other departmentsAs Cash Control Supervisor; (March 2000 to June 2000)● Interviewed, hired, trained and developed over 50 team members for the Cash Control department● Prepared daily operating report and arranged daily bank deposits● Maintained vault balance and allocating revenue to locations