Jay Levy Email & Phone Number

Atlanta, GA, US

• Expanded advisory relationships with high-profile enterprise stakeholdersby driving strategic business alignment and fostering solution adoption, resulting in improved customer retention and increased revenue growth.
• Analyzed complex datasets to provide actionable insights, leading to a 25% boost in performance metrics, including user engagement and retention, while ensuring product features met evolving customer needs.
• Developed and implemented customer success playbooks, streamlining onboarding and support processes, which resulted in a 20% decrease in time-to-value for new clients and improved overall customer satisfaction
• Manage ambiguity by turning uncertainty into actionable results, driving a 20% reduction in project delays and a marked increase in customer satisfaction. Received multiple accolades from VPs for consistently.
• Mentored and coached junior team members, enhancing their ability to manage high-profile clients and complex projects, which resulted in a 30% improvement in team performance and elevated the overall quality of.

- Spearheaded the development of a customer feedback system, leading to a 20% improvement in customer satisfaction scores within six months.- Led a cross-functional team to redesign the onboarding process, reducing customer churn by 15%.- Implemented a personalized customer engagement strategy that increased repeat business by 25%.- Analyzed customer.

Managed all online activity in relation to traffic acquisition sales, conversion, a/b testing and reporting.Leveraged multiple internal and external assets to create a multi-faceted Ecommerce strategy — increasing sales by 65%