• Expanded advisory relationships with high-profile enterprise stakeholdersby driving strategic business alignment and fostering solution adoption, resulting in improved customer retention and increased revenue growth.• Analyzed complex datasets to provide actionable insights, leading to a 25% boost in performance metrics, including user engagement and retention, while ensuring product features met evolving customer needs.• Developed and implemented customer success playbooks, streamlining onboarding and support processes, which resulted in a 20% decrease in time-to-value for new clients and improved overall customer satisfaction• Manage ambiguity by turning uncertainty into actionable results, driving a 20% reduction in project delays and a marked increase in customer satisfaction. Received multiple accolades from VPs for consistently delivering beyond role expectations.• Mentored and coached junior team members, enhancing their ability to manage high-profile clients and complex projects, which resulted in a 30% improvement in team performance and elevated the overall quality of customer support.

- Spearheaded the development of a customer feedback system, leading to a 20% improvement in customer satisfaction scores within six months.- Led a cross-functional team to redesign the onboarding process, reducing customer churn by 15%.- Implemented a personalized customer engagement strategy that increased repeat business by 25%.- Analyzed customer journey data to identify and eliminate three major friction points, enhancing the overall customer experience.- Orchestrated the integration of a new CRM system, improving response times to customer inquiries by 30%.

Managed all online activity in relation to traffic acquisition sales, conversion, a/b testing and reporting.Leveraged multiple internal and external assets to create a multi-faceted Ecommerce strategy — increasing sales by 65%