Jay Goldfinch Email & Phone Number

Raleigh, NC, US

Raleigh-Durham, North Carolina Area

More than 160 field engagements for enterprise, SLED, federal, international, and mid-market prospects covering NAS, customer demos, sizing lab configuration, and qualification of opportunities based on features and performance. Developed and maintained virtualized demo labs with step-by-step instructions and REST automation for Kubernetes backup and NAS.

Published white papers and demo videos. Reviewed technical content for accuracy and writing quality. Built hyper-converged clusters on ESXi and two-layer clusters on Linux. Troubleshot storage problems on multiple hardware platforms and media types. Automated setup with PowerShell. Supported and appeared on webcasts. Coordinated with engineering, product.

Acted as a field and customer facing clustered Data ONTAP subject matter expert. Maintained technical reports and FAQs. Worked with product managers and engineers to understand and describe new functionality. Presented clustered Data ONTAP to prospects, customers, and partners during more than 90 executive briefings. Awarded FY15Q4 Executive Briefing.

Measured the performance of Data ONTAP. Investigated regressions. Filed bugs. Assisted with support escalations. Supported more than 180 lab users. Maintained over 50,000 lines of TCL code, 20,000 lines of Perl code, and 80,000 lines of Python code. Followed agile software development practices, including test driven development and iterative development..

Closed over 1,600 customer support cases. Coordinated and documented support efforts between customers, internal groups, and third party vendors. Solved diverse NAS, SAN, and networking issues involving Unix, Linux, and Windows. Focused on Oracle related cases. Developed workarounds for new and previously documented problems. Documented new product feature.

Passed the Series 7, the Series 66, and the Life and Health Insurance exams. Developed a fundamental understanding of financial instruments.

Responsible for around-the-clock operation of 15 Tru64 Unix servers running a distributed network management system and an Oracle database. Granted sensitive security clearance by the US Postal Service (USPS). Designed and implemented an inventory management system for the nationwide USPS network. Implemented a redesign of the network fault management.