Jay Gordon Email & Phone Number

Redmond, Washington, Us

Focused on developer adoption of NoSQL technologies with Azure Cosmos DB. Tasks include social media management, content creation, conference coordination, and community engagement. The Azure Cosmos DB PM team is a remote-first, data-driven product team that helps drive Cosmos DB. We are a team with a diverse set of skills from highly technical database knowledge, growth-hacking experimentation, developer experience, and enterprise-scale architecture. With PMs working both in Redmond and remotely world-wide, we prioritize inclusion, transparency, respect, and empathy in our team culture. Azure Cosmos DB is Microsoft’s globally distributed, multi-model database. Azure Cosmos DB was built from the ground up to be cloud native: multi-tenant, scalable, globally distributed, and highly available. It supports multiple APIs, such as the original document SQL-like APIs, APIs for MongoDB, Gremlin, Tables, and PostgreSQL. Azure Cosmos DB is one of the fasting growing services in Azure and the de-facto database for mission critical applications internally to Microsoft as well as in enterprises all around the world.

Redmond, Washington, Us

Our team's charter is to help every technologist on the planet succeed, be they students or those working in enterprises or startups. We engage in outreach to developers and others in the software ecosystem, all designed to further technical education and proficiency with the Microsoft Cloud + AI platform.Tactics include video, blog, and live stream content focused on user adoption of Microsoft Azure. Branded content around “AzureFunBytes” focuses on providing content focusing on fundamental products that make up Azure. Engaging with community on multiple channels such as social media, live streams, virtual conferences, and in person events. Creating demo content as well as federated presentations for large first party events. Video editing, live show production, and video distribution for multiple projects.

System Administration and performance optimization of popular blog focused on the MTA of New York City. Migrated from traditional server based hosting to AWS. Updates to software including Wordpress and LAMP stack.

System Administration and performance optimization of popular Yankees baseball Wordpress Blog RiverAveBlues.com on multi-AZ AWS implementation. Handling of day-to-day technical concerns with editors and end-users

New York, Ny, Us

Grow the community of MongoDB developers, DBAs and operatorsLead our MongoDB Masters Program, which recognizes and empowers leaders in the MongoDB communityNurture the MongoDB Users Groups (MUGs) by supporting organizers, starting new groups, and providing great contentCreate technical content, including presentations and blog posts, for distribution across the MongoDB communityCoordinate the participation of MongoDB engineers, customers, and community advocates in community eventsConvert technical presentations from community members into high-quality, detailed blog posts, videos and presentations that drive new leads and customer acquisitionTrack and report on metrics around the success of MongoDB community, including overall community participation and downstream impact on revenues and sales productivityGenerating monthly content plants for various distribution campaigns.Demo various configuration management (Chef, Terraform, Ansible), cloud platforms (AWS, Azure, Google Compute) and other tools for blog posts. Hosting Facebook Live! show to draw interest around various MongoDB products.

New York, Ny, Us

On-board new customers, working with them directly to implement Cloud Manager for their solutionKeep in contact with customers to make sure they are satisfied with the service and that it is working for themReach out to customers when we detect problems or issues, working them to implement solutionsAnswer customer inquiries about billingStay aware of overall support queue, pitching in as needed to help the technical support teamAnalyze and study the incoming customer support requests to determine what potential changes or improvements to the product that would lower the incidence of problemsKeeping abreast of the product, documentation and operations.Blogging about products and events for corporate website. Social Media engagement for Atlas product. Attending industry events to provide talks on MongoDB and it's various products.

New York, Ny, Us

Part of a team that works to architect the systems, software, and servers to keep our data centers running at DigitalOcean.Was part of a team that built, managed and handled infrastructure deployment via Chef configuration management. Built tooling with ansible to perform reporting on existing systems. Writing changes and modifications to cookbooks. Performing system maintenance and planning around capacity.

New York, Ny, Us

Part of a team that handles operational aspects of DigitalOcean's entire IaaS ecosystem by providing monitoring tools and checks to ensure technical and networking efficiency. As the primary escalation point for DigitalOcean stakeholders, our team troubleshoots technical emergencies in an immediate fashion to ensure sustainable service operations and fast failure recovery in a geographically diverse virtualized environment.Working primarily in a Ubuntu Linux environment, we work to automate, innovate and create so that the DigitalOcean platform is always available. Working weekly to assist in backlog pruning to determine internal velocity for sprints. Working directly with software engineers to implement, deploy and automate changes to the Chef managed infrastructure. Ensuring operational excellence to all datacenters by working directly with hardware hypervisors to repair and migrate when needed. Providing the best communication possible to all teams via instant messaging (Slack), internal documentation, stand up meetings and other general documents related to operations.Working on a volunteer basis with junior staff to mentor and provide educational information based on experience. Outreach to community by attending conferences and promoting DigitalOcean to Developers and Operations professionals.

New York, Ny, Us

Part of a diverse team of Senior System Administrators working to provide 24x7 uptime to one of the world's most visible social media driven news and entertainment websites, BuzzFeed.com. Solving complex technology issues in both cloud and bare metal environment with various teams. Building out datacenter points of presence from square one to fully operational. Writing actionable and detailed documentation to assist other members of the team. Working, negotiating and purchasing from vendors to test and acquire new technology to help achieve uptime goals. Assisted in prioritizing security goals and generating policy to best secure the BuzzFeed ecosphere. Took part in all-hands issues including major viral events such as #TheDress.

Day to day oversight of various client IT solutions. Performing tasks related to Linux and Windows systems in both cloud and datacenter environments. Acting as first line of support via phone and ticketing system. Creating documentation and process information to share with team. Collaboration on Agile DevOps projects.

Oxford, England, Gb

Administration of production web services. Implementation of NetBackup solution for disk and tape based backups. Management of Xen VM servers. Implementation of SAN storage to Linux systems.

Setup, customization, and maintenance of new and existing serversClient interaction via email, tickets, live chat and phone Troubleshooting reported issues and providing timely resolution Managed customer solution migrations (upgrades and migrations from other providers) Writing documentation for internal organizational Wiki on technical processes and procedures

Jersey City, New Jersey, Us

LAMP administration, Windows Administration, Datacenter Migration Management, Project Management, Change Management

Provided lead support on all levels to user base of 1000 clients utilizing Linux based web hosting and Dial Up Internet AccessHandled day to day operations of financial transactions with billing software and support requested submitted by clients via phone or email ticket systemResponsible for all levels of administration and server maintenance including hardware and OS upgrades

Individually responsible for the creation and maintenance of network (6 individual websites) geared towards students entering collegeDesigned graphics and banners as requiredSet up and maintenance of PCs using Windows 2000 platform. Some minor network duties

Duties included troubleshooting Windows 95/98 dial up networking via telephone and logging of incoming callsMinor HTML editing

Education record

Communications

Education record