Jay G. Email & Phone Number

Texas, United States

- Utilized 11 software applications, including G Suite, Asana, Slack, ZenDesk, and email, for day-to-day operations.- Led or supported 9 major projects to enhance team workflows and client experiences.- Set and tracked KPIs and OKRs to boost productivity, improve operational gaps, and achieve company goals.- Ensured daily success for hundreds of clients through online classes, 1:1 coaching, and technical issue resolution.- Achieved a perfect 5 out of 5 score on performance reviews for client engagement and impact.

Used G Suite and Evernote to manage projects and customer relationships.Increased the value of rental and ready to sell properties valued at 700K to 5 million.Enhanced the quality of life of 33 homeowners and investors.

Greater Los Angeles Area

Closed a $3 million seed funding deal through effective pitching and negotiation.Crafted marketing copy and implemented content marketing strategies via print, email, and digital platforms to attract clients and stakeholders.Established an online learning platform (learning.massliberation.net) offering 26 courses tailored to the needs of returning citizens, covering employment skills, personal finance, and essential life skills.Led the development of company culture, products, and services.Identified key data points for CRM implementation.Devised marketing strategies targeting fair chance employers and returning citizens.Oversaw daily operations, budget management, and execution of over 15 major projects.Cultivated and managed relationships with clients, reentry service providers, community members, and criminal justice officials.Served as Vice Chairman of the Board of Directors.

Los Angeles, California

Joined as one of the initial five employees of the startup.Collaborated closely with leadership to establish business operations and human resources framework.Served as bilingual (Spanish) facilitator and organizer for the Connect For Life Program.Promoted from Facilitator to Training Manager within one year.Contributed as a member of the First Ops Leadership Team, facilitating expansion into new markets.Conducted thousands of recruitment and follow-up client calls for community events.Provided training and coaching to 33 facilitators and company staff members.Supervised a team of 15 facilitators.

Downtown Los Angeles

Utilized CRM systems, data analysis, and reporting tools to effectively case manage 120 homeless returning citizens.Conducted personalized 1-on-1 job readiness assessments and provided guidance on various job search strategies, resume building, cover letter writing, job applications, interview preparation, computer skills enhancement, and job retention techniques.Developed compelling copy for print marketing materials aimed at attracting clients to Job Preparation, Job Retention, Computer Skills, and Men’s Emotional Support Group classes.Assumed responsibility for marketing and facilitating after-hour classes, resulting in a remarkable 733% increase in attendance.

Los Angeles, California

MISSION:L.A. Works is a 501(c)3 nonprofit, volunteer action center that creates and implements hands-on community service projects throughout the greater Los Angeles area. We strive to empower Angelenos to address pressing social issues through volunteerism and community collaborations.

New Mexico

Delivered comprehensive 40-hour train-the-trainer workshops to empower returning citizens and certify 280 community health workers.Collaborated with UNM directors, managers, and criminal justice officials to advise on program design, development, and implementation strategies.Initiated and oversaw the successful launch of seven community health projects spanning five cities and four regions.Provided specialized training for returning citizens encompassing public speaking, facilitation skills, professional ethics, teamwork dynamics, adult learning theory, and personal and professional development.

Dallas/Fort Worth Area

Led a team in organizing over 1,200 community events and managed a caseload of 60 returning citizens.Traveled extensively, covering over 60,000 miles across 19 counties to conduct workshops, health screenings, and provide personalized coaching to more than 20,000 clients and community stakeholders.Consistently surpassed educational service deliverables by 1,112%, demonstrating a commitment to excellence.Developed marketing strategies and data collection tools adopted and standardized by the CDC for all Project START programs nationwide.Collaborated closely with leadership to recruit and train new team members at Free World Bound.Represented the organization and delivered presentations at 16 state and national industry conferences.Engaged with U.S. Representatives from Texas at the Sam Rayburn Building in Washington D.C., advocating against budget cuts to public health funding for disadvantaged individuals impacted by HIV/AIDS during the March on Washington in 2012.

Dallas, Texas

Recruited over 1500 participants and facilitated over 100 healthy relationships classes in English and Spanish to low-income communities.Established strong and strategic agency partnerships with 23 local community-based organizations.

Killeen/Temple, Texas Area

Team Leader for the organization and facilitation of health education workshops on Substance Abuse, HIV/AIDS, STDs, Hepatitis, Diabetes, MRSA, and TB.Trained, coached, and mentored 12 peer health educators.Facilitated 35 workshops to over 500 participants.