• Participate as principal consultant on an array of assignments primarily in the Utilities sector. • Perform free lance computer tutoring and assistance with computer setups and operations.• Maintain and operate multiple rental properties across the US.• Own and operate a small photography business.• Amateur historian and archivist.

• Led, designed, built, conditioned data and tested client’s training database developed to train 1,400 employees on Oracle CC&B 2.5 in the deregulated Texas electricity market. Go-Live: Thanksgiving ’17.• Trained the project testing team on the relational database CC&B 2.5 model.• Performed a support role in the delivery of CC&B 2.5 end-user training classes.• Assisted on the CC&B 2.5 security configuration.• Reviewed colleague’s documentation and provided CC&B insight, direction and advice to junior project team members from prior experience

• Performed the role of US-CIS advisor on South American CIS product development.• Provided global CIS experience in the functional development of the product.• Consulted and reviewed functional designs for the product’s potential entry into the US-CIS market.

Louisville Water - June 2015 to December 2015 - Post Go-Live Support • Drafted and tested To-Do resolution documents written to align to LWC’s particular business exception handling for the Oracle CC&B 2.4 solution.• Led the effort to reduce the To-Do backlog particularly in the Meter to Cash stream.• Analyzed and documented a control procedure designed to phase in the deferred Credit & Collection disconnect process to avoid overloading the MWM interface with and overabundance of shut-off Field Activity orders.Ameren Energy - April 2015 to June 2015 - AMI Audit• Led the effort to perform an internal project audit of an AMI implementation with specific focus on the change management processes.• Documented and reported all findings to the Audit Management team.

ONCOR Energy - April 2014-November 2014 - Training Environment Manager• Led the effort to build and maintain the client’s training database designed to train approximately 1,700 users of Oracle CC&B 2.4 for the deregulated Texas electricity market.• Reviewed colleague’s documentation and provided CC&B 2.4 insight, direction and advice to junior project team members from prior experience.City of Long Beach - October, 2013 to March, 2014 - Post Go-Live Support• Analyzed and resolved both pre- and post-implementation SR’s (service requests) for an Oracle CC&B 2.4 installation at a multi-utility municipal in California.• Analyzed and documented a procedure designed to phase in the deferred Collection process to avoid overloading the MWM interface with and overabundance of shut-off Field Activity orders.• Addressed pockets of training deficiency within the organization with recurrent training.United Water - March, 2013 to August, 2013 - Post Go-Live Enhancements• Documented alternatives let client through selection process and wrote external design documents to assist the client to fully utilize the Oracle CC&B 2.4 features.• Documented plan for a consolidation of Bill Cycles to simplify client’s Meter to Cash process.• Tested base CC&B 2.4 functionality for the implementation of Account re-use. UW’s existing process was to create new account with every new connection.

Avista Utilities, Spokane, WA - September, 2012 to February, 2013 - Project Compass• Performed role as one of the Functional Architects organizing and leading GAP analysis sessions, validating requirements and documenting solutions for an Oracle CC&B implementation.• Participated in core project team training and tutored client SME’s and junior colleagues at a large Tier 1 utility customer.Cedar Falls Utilities - January, 2012 to August, 2012 - AMI Project• Analyzed and authored functional designs for an AMI initiative installed using Oracle CC&B 2.3’s base functionality.• Provided additional training and tutoring of client SME’s concerning the AMI functionality of CC&B 2.3.

• Managed the software implementation and training team charged with implementing payroll software onto client’s systems.• Analyzed business processes, drafted requirements and guided software modifications to meet the business’ payroll reporting needs.

BHP Billiton - February, 2010 to June 2010 - Project WSAP-Continuation• Participated as senior Business Analyst on process re-engineering project for a large global mining corporation in Bunbury, Australia for a transition to SAP.• Led workshops to design, develop and test interim business process solution to assist training and the conversion to SAP accounting system.• Reviewed colleague’s documentation and provided feedback based on previous experiences.Western Power - January, 2010 to January, 2011 - Project NetCIS2• Participated as senior Oracle CC&B 2.3 SME on a phase 2 NetCIS project for a large Western Australian electricity distributor.• Led workshops designed to identify the business’ requirements of CC&B 2.3.• Performed hi-level reviews to flush out system configuration from development work by encouraging the use of business process reengineering to adapt to base system functionality.• Channelled the business requirements into external design documents.• Developed CC&B 2.3 internal configurations and user-exits to meet the objectives of the design documents authorised by the business.• Developed the CC&B student & trainer material and led the CC&B training for 24-hr call centre.• Provided a framework and processes for CC&B 2.3 testing environment.• Reviewed colleague’s documentation and provided CC&B insight, direction and advice to junior project team members from prior experiences.

• Worked as Lead Batch Tester tasked with writing and implementing a test plan of 200+ Batch programs. • Oversaw and partook in the Batch program testing.

• Led the Integration Design effort for joint Oracle CC&B 2.3/Lodestar (MTM) solution..• Developed and led the requirements workshops for the non-functional business stream (Interfaces, Reporting and Security)• Captured and document business requirements outlined in the workshops.• Provided CCB system expertise whenever requested.

• Participated on each assignment as senior Oracle CCB SME.• Developed and reviewed external design documents and business requirements definitions.• Contributed to the development of proposals, business cases and business requirements documents.

• Provided insight, direction and systems expertise as a day-to-day contributor to the Process Improvement group as a Business Analyst and liaison with IT.• Participated as senior Business Analyst on an enterprise-wide CIS systems consolidation effort across three state jurisdictions.• Developed and contributed to the writing of business proposals, business cases, software & business requirements definitions, system evaluations, and implementation plans for various projects in the organization including: - Legacy systems replacement and ERP install - Billing Systems consolidation - AIMRO - Advanced Interval (Type 5) Meter Roll-Out - C&I and mass market systems evaluations - Product and rates reduction and re-engineering - Legacy systems remediation• Advising in the development, implementation and conversion to SAP IS-U (CCS) system.• Designed and assisted in the formulation of an Operational Support Group (OSG), ie. CIS Administration tailored to ITIL methodology. The OSG group was tasked with the safeguarding of the system, acting as a liaison with IT, UAT on upgrades and handling of the operational business units’ most difficult system issues.• As a contributing member of OSG, was responsible for cross training key team members on all aspects of the various CIS+ implementations.• Analyzed and identified pockets of training deficiency within the organization’s business units and developed a training plan to provide recurrent training• Performed train-the-trainer activity to introduce unutilized or under-utilized functionality to various business units within the organization.

Tester/Trainer

• Developed a testing plan to validate a substantially modified version of PeopleSoft CIS.• Worked as member of the testing team responsible for developing and performing test scripts for alpha and beta test cases.• Developed a training plan and schedule to educate 200+ users of PeopleSoft CIS.• Performed the role of deputy training team leader through the implementation of the training plan.• Provided insight, direction and input as a day-to-day contributor to both the testing and training teams.• Tasked as instructor for the client project team.

Tester/Trainer

• Developed and implemented a testing plan to substantially modify its CIS+ product to automate the deregulated portion of its business.• Was an integral member of the testing team developing test scripts for unit, system and regression test cases.• Was the deputy team leader in the day-to-day implementation of the testing plan.• Provided insight, direction and input as a contributing member of the conversion, business procedures, implementation and training teams.

• Trained key project team members and advised in the development, implementation and conversion to SPL's CC&B.• Planned and participated on the development of a pilot test implementation of the purchased SPL's CIS+.• Trained and assisted in the identification and implementation of key referential table data.• Contributed expertise and training for various sub teams such as conversion, implementation and interfaces.

• Trained key project team members and assisted in the development and implementation of SPL's CIS+ set up to expand into its deregulated markets.• Trained and assisted in the identification and implementation of key referential table data.• Developed and implemented a plan to train the client project team members and end users.• Contributed expertise and training for the implementation and interface teams.

• Designed, developed, coordinated and assisted on implementing complete integrated training program for project team members and end users for the implementation and conversion to SPL's CIS+ system.• Designed and created a training database to be used in sync with the end-user training materials.• Supervised and managed subcontractors and internal developers of training material and training presentation.• Assisted in the development of business procedures that would be implemented into the end-user training material.

• Designed and created a training database in sync with the end-user training material.• Trained and assisted in the identification and implementation of key referential table data.• Contributed expertise and training for various sub teams such as conversion, implementation and interfaces.

• Trained and assisted in the identification and implementation of key referential table data.• Contributed expertise and training for various sub teams such as conversion, implementation and interfaces.

• Worked as a Programmer/Analyst & Business Analyst for nearly five years for Minnesota Power.• Key member of large project development team that replaced several legacy systems to produce the product that would become SPL's CIS+ product.• Worked on many facets of the development including, billing, rates, bill print, credit & collections, conversion and interfaces as a developer, tester and trainer.• Designed, developed and implemented training plan for changeover to Windows.

• Worked as a Programmer/Analyst for nearly four years for Northwestern National Life Insurance Co..• Team member of large project development team that overhauled the agent payroll system.

• Worked as a Programmer/Analyst for Twin Cities Federal Savings Bank in Minneapolis, MN.• Team member of a project team responsible for converting and interfacing new bank purchases and sales.

• Worked as an Associate Programmer for nearly two years at Union Carbide Corp. HQ.• Team member of large project development team responsible for all IT information at the headquarters.