Jay H. Email & Phone Number

Redmond, Washington, US

• Embarked on a dynamic role as a seasoned professional, delivering cutting-edge technical solutions to address the intricate challenges faced by Microsoft customers. Focus centered around Copilot for Microsoft 365 and.
• Co-founder of M365 Copilot Aviators Group, a federal-focused community, which attracted 200+ members, resulting in 20 new leads and 8 new project initiatives for Copilot adoption, preparation, and best practices prior.
• Led and contributed to 5 week-long AI skilling events for 200+ Microsoft Federal learners, fostering collaboration and community-building. Supported by top-notch facilitator and six Project Managers from Microsoft.
• Offered adoption strategy and connected data-driven applications and automation across different platforms for business clients, state and local governments, and non-profit organizations, simplifying processes and.
• Facilitated a generative AI discussion and Q&A session with 20 Microsoft Software and Systems Academy cohorts, resulting in the identification of 5 potential use cases for generative AI in their projects.
• Executed the identification of a problem area and training of Federal personnel on Power Platforms and Artificial Intelligence (AI) integrations by collaborating between the Specialist Team Unit, Account Team Unit, and.

Redmond, Washington, US

• Delivered Microsoft Managed Intellectual Property and custom Power Platform training to over 50 customers resulting in early adoption of the Power Platform and 1800 additional Premier Support hours.
• Spent over 1000 hours troubleshooting complexed and critical classified digital data simulators, PowerApps applications, SharePoint subsites, site permissions, and external access.
• Leading peers, mentoring team members, providing subject matter expertise, organization insight, and collaboration with customer executives, decision makers, account managers, engineers, product group, and other.

Redmond, Washington, US

• Offered adoption strategy and connected data-driven applications and automation across different platforms for business clients, state and local governments, and non-profit organizations, simplifying processes and.
• Fostered cross-branch cooperation by assembling a team that contributed expertise beyond the Army domain, exchanging insights from the Air Force Power Platform deployments with the Army group.
• Fulfilled the conversion from legacy Premier Services to Unified and grew the United States Army Pacific Unified Contract by a 56% uplift in consumed revenue on renewal.

Washington, DC, US

• Worked with organizational executives and consumers to implement process improvement initiatives and provided inventory and financial management training to employees. Provided executive level training to company.
• Operational Excellence: Lead production team, identified best practices and managed inventory. Results: Compliance rating of 98% while reducing waste by 20%.
• Teamwork: Highly sought out by my peers and superiors for advice and guidance regarding management and troubleshooting of critical financial and inventory systems. Result: Increasing the equipment availability by 30%.
• Process Control: Redesigned critical maintenance programs via teamwork. Result: Improved maintenance by 81% and received an outstanding performance review.
• Impeccable planning, organization and overall leadership resulted in the early completion of 175 maintenance work phases reducing turn-around time by 40%.
• Led cross-team collaboration to launch a communications plan on time and under budget semi-annually. Result: Improved customer satisfaction rating by 25% and reduced product waste by 16%.

Washington, DC, US

• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions to elevate customer service and translate business goals and concepts.
• Customer Relations: Lead Customer Service Representative, providing excellent consumer satisfaction while overcoming production complexities. Translated business goals, feature concepts and customer needs into.
• Technology Quality Control: Performed initial temperature monitoring system installation, administration, and operational checks on while offering around the clock troubleshooting and repairs.
• Strategy and Analysis: Analyzed market trends and the competitive landscape to understand opportunities and potential value.
• Installing and Configuring Technology: Performed organizational and system maintenance including LANs and WANs, desktop computers, tactical advanced computers, routers, uninterruptible power supply, satellite.

Washington, DC, US

• Performed initial system setup, administration and operational checks on information technology systems. Maintained customer -facing domain support.
• Technology Administration: Provided technical support and administration to over 150 unclassified network workstations, 200 legacy computer assets, 450 users, and server infrastructure while optimizing the use of a.
• Technology Migration: Supervised and organized the transition of 40 workstations and peripherals, saving the organization $50K in hardware, help-desk assistance, and excessive network downtime.
• Troubleshoot: Spent over 200 hours repairing a complexed and critical classified digital data simulator, requiring numerous wiring repairs, signal flow tracing, and in-depth component level troubleshooting saving the.

Certification, Computer Science

Bachelor Of Science (Bs), Information Technology

Associate'S Degree, General Studies