Embarked on a dynamic role as a seasoned professional, delivering cutting-edge technical solutions to address the intricate challenges faced by Microsoft customers. Focus centered around Copilot for Microsoft 365 and Copilot extensibility for the Modern Workplace. As a pivotal figure, provided influential technical leadership to clients worldwide, nurturing the vitality of their M365 ecosystems through a combination of on-site, remote, and dedicated support services. •Co-founder of M365 Copilot Aviators Group, a federal-focused community, which attracted 200+ members, resulting in 20 new leads and 8 new project initiatives for Copilot adoption, preparation, and best practices prior to general availability.•Led and contributed to 5 week-long AI skilling events for 200+ Microsoft Federal learners, fostering collaboration and community-building. Supported by top-notch facilitator and six Project Managers from Microsoft Teams Engineering. Concluded each event with a successful proof of concept demonstration to Microsoft Federal leadership and VIPs, resulting in the launch of two Teams Platform applications. •Offered adoption strategy and connected data-driven applications and automation across different platforms for business clients, state and local governments, and non-profit organizations, simplifying processes and lowering technology budget impact.•Facilitated a generative AI discussion and Q&A session with 20 Microsoft Software and Systems Academy cohorts, resulting in the identification of 5 potential use cases for generative AI in their projects.•Executed the identification of a problem area and training of Federal personnel on Power Platforms and Artificial Intelligence (AI) integrations by collaborating between the Specialist Team Unit, Account Team Unit, and Customer Success Unit, enhancing mission capabilities.

•Delivered Microsoft Managed Intellectual Property and custom Power Platform training to over 50 customers resulting in early adoption of the Power Platform and 1800 additional Premier Support hours.•Spent over 1000 hours troubleshooting complexed and critical classified digital data simulators, PowerApps applications, SharePoint subsites, site permissions, and external access.•Leading peers, mentoring team members, providing subject matter expertise, organization insight, and collaboration with customer executives, decision makers, account managers, engineers, product group, and other cross-functional teams.

•Offered adoption strategy and connected data-driven applications and automation across different platforms for business clients, state and local governments, and non-profit organizations, simplifying processes and lowering technology budget impact.•Fostered cross-branch cooperation by assembling a team that contributed expertise beyond the Army domain, exchanging insights from the Air Force Power Platform deployments with the Army group.•Fulfilled the conversion from legacy Premier Services to Unified and grew the United States Army Pacific Unified Contract by a 56% uplift in consumed revenue on renewal.

Worked with organizational executives and consumers to implement process improvement initiatives and provided inventory and financial management training to employees. Provided executive level training to company supervisors while collaborating with project team leads. Scheduled and organized departmental rehabilitation and renovation projects valued over $4.2M • Operational Excellence: Lead production team, identified best practices and managed inventory. Results: Compliance rating of 98% while reducing waste by 20%. • Teamwork: Highly sought out by my peers and superiors for advice and guidance regarding management and troubleshooting of critical financial and inventory systems. Result: Increasing the equipment availability by 30%. • Process Control: Redesigned critical maintenance programs via teamwork. Result: Improved maintenance by 81% and received an outstanding performance review.• Impeccable planning, organization and overall leadership resulted in the early completion of 175 maintenance work phases reducing turn-around time by 40%.• Led cross-team collaboration to launch a communications plan on time and under budget semi-annually. Result: Improved customer satisfaction rating by 25% and reduced product waste by 16%. • Designed and developed training for over 800 people with tailored process improvement training. Result: 4-month early project completion and a savings of $1.3M in labor and equipment.

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions to elevate customer service and translate business goals and concepts. • Customer Relations: Lead Customer Service Representative, providing excellent consumer satisfaction while overcoming production complexities. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.• Technology Quality Control: Performed initial temperature monitoring system installation, administration, and operational checks on while offering around the clock troubleshooting and repairs.• Strategy and Analysis: Analyzed market trends and the competitive landscape to understand opportunities and potential value.• Installing and Configuring Technology: Performed organizational and system maintenance including LANs and WANs, desktop computers, tactical advanced computers, routers, uninterruptible power supply, satellite communications, and peripheral devices.

Performed initial system setup, administration and operational checks on information technology systems. Maintained customer -facing domain support.• Technology Administration: Provided technical support and administration to over 150 unclassified network workstations, 200 legacy computer assets, 450 users, and server infrastructure while optimizing the use of a $300K annual budget.• Technology Migration: Supervised and organized the transition of 40 workstations and peripherals, saving the organization $50K in hardware, help-desk assistance, and excessive network downtime.• Troubleshoot: Spent over 200 hours repairing a complexed and critical classified digital data simulator, requiring numerous wiring repairs, signal flow tracing, and in-depth component level troubleshooting saving the organization $2.1M.