Jay Harding Email & Phone Number

Mansfield, Ma

• Account services for calibration business division of diversified high-level engineering firm serving life sciences, power generation and a variety of industrial businesses throughout New England.• Daily logistics with clients, field engineers, material suppliers, and internal team in planning and finalizing services including: general project management, client outreach, quoting proposals, securing funding, procuring materials, establishing lead time & delivery dates, and issuing field reports & regulatory documents for completed services.• Strategize with clients, internal account managers, and technicians on scope of work to ensure positive client outcomes.• Utilize IFS Applications, a cloud-based enterprise resource planning (ERP) solution, for master client service database and project processing across multiple internal departments and locations.• Utilize Salesforce to maximize current sales and re-occurring revenue.• Provide annual review status of pending long term projects to internal stakeholders.• Excellent business email communication & professional phone skills.• Excellent organization, time management and priority shift skills to meet demand.• Microsoft Outlook 365, IFS Applications, Salesforce, ProCal, FindMyShift

Walpole, Ma.

• Account Project Manager for fast-paced primarily transactional facilities maintenance company serving North America. • Primary advocate for Philips Lighting, Darden Restaurants, Fanzz, U.S. Polo, TBC Retail Group (Tires Plus, NTB, et. al.), CS Illumination (Lululemon, Vans, et. al.) and Regency Lighting (Ann Taylor, Disney, et. al.).• Oversaw and managed all active jobs from creation to invoicing utilizing proprietary CRM software. Typically worked 20-25 ongoing short term projects simultaneously w/ Service Coordinator assistance.• Developed, maintained and grew client and contractor relationships. Collaborated on detailed scopes of work.• Met project cycle times (SLA) and achieved assigned project gross margin.• Reviewed contractor quotes & created detailed client proposals accounting for profit margin, labor, material, and equipment costs for comprehensive project solutions. • Directly prospected for, qualified, hired and dispatched contractors on work orders including electrical and general contracting. Routinely followed up to project conclusion.• Coordinated logistics included site contact, contractor, client, material supplier and equipment vendor. • Provided high level of client communication for work in progress, resolving unforeseen contractor issues.• Provided detailed project close-out notes to client, establishing this information as billable to client.• Provided management with user feedback to improve CRM functionality.• Researched and procured most cost effective solutions for machinery and materials with supply houses. Secured warranty material returns from contractors prior to project payment.• Confirmed accuracy of all necessary documents to book project revenue.• Confirmed accuracy of respective contractor tax, license, insurance and contractual documents.• Resolved legacy project issues, resulting in project closure and billable revenue.

Los Angeles, Ca

• Manager for national boutique music marketing firm. • Daily B2B sales/marketing to 100+ retail accounts on multiple projects for pre-sale and sell-through.• Collaborated with clients on project strategy, launch and execution of sales and marketing plan.• Provided weekly client project reports including sales totals, consumer response, trends and market competition.• Acquired new business through prospecting, networking and attending live events and conferences.• Negotiated rates for newly acquired business.• Setup project profile with media kits and project samples to maximize product orders.

Burbank, Ca.

• Manager for global entertainment company. • B2B marketing to 125+ radio station accounts utilizing consultative & relationship sales, promotions and media sales programs to achieve airplay.• Daily inside marketing/promotion calls on multiple projects. National outside presentation territory included the U.S. West, Southwest, Rocky Mountains and Pacific Northwest.• Executed brand consistent campaigns to launch artists and songs to the male 18-34 radio station demographic.• Maintained strong relationships with major channel stakeholders to drive campaign support and continue project sales.• Key national role in launching the careers of multi-million selling artists including Green Day and Wilco and continued success for established artists such as Neil Young and Chris Isaak.• Hired and managed external vendors, partnering on project plans to maximize project exposure. Set vendor incentives and managed vendor budgets to maximize ROI.• Analyzed weekly project market research data, identifying anomalies to adjust and expand campaign scope.• Motivated national cross-channel marketing team on finer points of marketing to specific demographic lifestyle.

B.A., Communications

Business/Personal Finance

Investments (A), Financial Analysis (A), General Survey (A), Insurance (A), Pensions & Benefits (B), Estate Planning (B) and Taxation (B)